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Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
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Building a Customer Centric Culture Training Program - Tailored Course
Rcademy
|
Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
As a brand, you need a customer-centric culture that focuses on creating positive customer experiences through effective communications strategy and...
Call Centre - Achieving Best Practice (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
Customer Complaints Training - Professionally Handle Complaints
Live and Learn Consultancy
|
Corporate Training for Teams
4.9
(48)
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Multiple (2)
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In Company
Perfect for all UK businesses, our Complaint Handling Training Course will equip your team with effective communication skills and best...
Enhancing the Visitors Experience (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
Customer Care (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
Evidencing The Fair Treatment of Vulnerable Customers | In Company
ZISHI
|
Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company, Blended
In 2015, the FCA published a report on consumer vulnerability. It was the first of its kind, and criticised a...
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
|
Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Know Your Customer (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Dealing with Difficult and Distressed Customers Professional Course
Reed Learning Limited
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Corporate Training for Teams
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Nationwide
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In Company
The "Dealing with Difficult and Distressed Customers" course is designed to equip participants with the skills and strategies necessary to...
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
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In Company, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Dealing with challenging customers (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
Call Centre Communication Skills
DKB Training Associates Ltd
|
Professional Training
5.0
(1)
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Nationwide
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In Company
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
Maximising Incoming Business Skills Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
Complaints Management
LCT International
|
Professional Training
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From 4,250 GBP
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Multiple (3)
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Virtual Classroom, Classroom
Sales Training Course
M Training and Consultancy Ltd
|
Professional Training
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From 550 GBP
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Multiple (2)
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In Company
Executive Sales Training Program M Training's intensive 1-day Sales Training course is designed to elevate your team’s sales performance, focusing...
Telephone sales – inbound (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
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