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Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
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Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Know Your Customer (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Dealing with Difficult and Distressed Customers Professional Course
Reed Learning Limited
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Corporate Training for Teams
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Nationwide
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In Company
The "Dealing with Difficult and Distressed Customers" course is designed to equip participants with the skills and strategies necessary to...
How to Solve Customer Complaints - 2 Hours | In House
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Dealing with challenging customers (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
Call Centre Communication Skills
DKB Training Associates Ltd
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Professional Training
5.0
(1)
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Nationwide
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In Company
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
Complaints Management
LCT International
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Professional Training
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From 4,250 GBP
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Multiple (3)
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Virtual Classroom, Classroom
Dealing with Difficult People
PTP Training & Marketing Ltd
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Professional Training
4.8
(17)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Maximising Incoming Business Skills Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
Sales Training Course
M Training and Consultancy Ltd
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Professional Training
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From 550 GBP
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Multiple (2)
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In Company
Executive Sales Training Program M Training's intensive 1-day Sales Training course is designed to elevate your team’s sales performance, focusing...
Telephone sales – inbound (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Contact Center Training
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
How to Answer the Telephone Professionally - 2 Hours | In House
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
First Line Managers Training • 2 Day Course
Corporate Coach Group
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Professional Training
5.0
(9)
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From 700 GBP
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Multiple (48)
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Multiple (12)
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Classroom, Virtual Classroom
The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure...
Professional Receptionist Training Course
STL
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Professional Training
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From 495 GBP
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Multiple (26)
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Multiple (22)
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Virtual Classroom, Classroom
Enhanced Communication Skills: Master persuasive and influential communication techniques, ensuring you create positive interactions with visitors, colleagues, and callers. Confidence...
Call Centre Management Training Course - Tailored Course
Rcademy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
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