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Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
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Complaints Management
LCT International
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Professional Training
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From 4,250 GBP
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Multiple (3)
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Virtual Classroom, Classroom
Dealing with Difficult and Distressed Customers Professional Course
Reed Learning Limited
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Corporate Training for Teams
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Nationwide
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In Company
The "Dealing with Difficult and Distressed Customers" course is designed to equip participants with the skills and strategies necessary to...
Handling Difficult Situations / People Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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Virtual Classroom, Blended, In Company, Classroom
participants will learn how to assert themselves with the most difficult situations and to act effectively even when they are...
Dealing with Difficult People Training - In House
Live and Learn Consultancy
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Corporate Training for Teams
5.0
(20)
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From 1,499 GBP
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Multiple (2)
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In Company
Effectively handle aggressive people or challenging scenarios. Our one-day training on Handling Difficult People equips your team with essential communication...
Customer Complaints Training - Professionally Handle Complaints
Live and Learn Consultancy
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Corporate Training for Teams
4.9
(48)
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Multiple (2)
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In Company
75% of customers are more likely to buy from companies that offer a highly professional service. By managing complaints with...
Managing Difficult and Critical Conversations Skills Training for Managers - Tailored Course
Rcademy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Having the skills and confidence to handle uncomfortable talks with personnel is vital to being a good manager. Every day...
Managing difficult people Professional Training Course
Reed Learning Limited
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Corporate Training for Teams
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Nationwide
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In Company
Overview resources. To avoid this you need a management strategy that helps you deal effectively with the problem behaviour, and...
HR for Non HR Managers (In-House)
BOC - Global Events & Training Group
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Corporate Training for Teams
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From 3,290 GBP
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Multiple (2)
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In Company
HR for Non HR Managers one-week training course deals with the HR issues that many managers and supervisors are expected...
Managing Discipline & Grievance Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
participants will learn the essentials of managing the discipline and grievance procedure. This course is designed to help managers to...
Respect in the Workplace
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
A respectful work environment is essential to the overall success of your team, as well as a contribution to a...
Harassment and Bullying for Managers Professional Training Course
Reed Learning Limited
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Corporate Training for Teams
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Nationwide
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In Company
The "Harassment and Bullying for Managers" course is designed to equip managers with the knowledge and skills to effectively prevent,...
How to Manage Challenging Conversations - 2 Hour Power Session
Live and Learn Consultancy
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Corporate Training for Teams
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From 799 GBP
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Multiple (2)
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Virtual Classroom, In Company
By the end of the session learners will be able to: Identify the impact of challenging conversations. Conduct skilled conversations...
Office Politics For Managers
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
It is an inevitable fact that when people are working together personalities can and will clash. No one is an...
Managing Conversations to Achieve Positive Outcomes Training Course
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
Defining expectations of performance, behaviour and attendance The value of a consistent approach A balance between developmental and positive feedback...
Managing Challenging Conversations Healthcare Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
4.6
(19)
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying...
Managing Conversations to Achieve Compassionate Outcomes Training Course
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
The content of the session will include: Defining mental health Know your facts about the menopause, don’t make assumptions Perceptions...
Disciplinary Procedures Training Course (On-site)
Keys Training
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Corporate Training for Teams
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From 745 GBP
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Nationwide
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In Company
This Disciplinary & Grievance Procedures Training Course is designed to help managers and employers ensure that they have a fair...
Handling a Difficult Customer
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
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