Course description
This course will provide learners with an awareness of the fundamental tools, techniques and structured methodology for Product and Service Management across a broad range of organisational contexts. Learners will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.
Upcoming start dates
Suitability - Who should attend?
This course targets learners who will be actively involved as team members in the application of Product and Service Management within their organisation. Learners will gain hands-on experience and awareness of the fundamental tools, techniques and structured methodology for Product and Service Management. Learners will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.
Outcome / Qualification etc.
You will have the knowledge to:
- Describe a process-based methodology to manage the product/service lifecycle.
- Discuss the benefits of the product/service business review at the end of each stage of the product/service lifecycle.
- Describe the definition a Critical Success Factor (CSF) and describe how they are developed.
- Discuss the product development stages and describe how each of the stages is used to ensure customer/stakeholder requirements are considered
- Articulate the benefits of stakeholder management.
- Describe the role of product/service manager.
You will learn the skills to:
- List several ways to gather data on competitor activities, including, but not limited to, benchmarking and competitor analysis.
- Determine several ways to gather data on customer and stakeholder requirements including, but not limited, to focus groups, face – to – face interviews, questionnaires, interviews and observation.
- Describe the benefits of using a structured product/service development methodology throughout the supply chain.
- Understand and deploy the typical activities to understand the market, customer and stakeholder requirements at the different stages of the product/service lifecycle. (For example, requirements for spares policies for products or transitioning policies for service customers in the withdrawal phase)
- Use typical market research and intelligence analysis tools.
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TPT is a leading provider of training and consultancy, serving customers around the world. Based in South Wales we have been delivering solutions since 1993. We offer a range of CQI/IRCA-approved training and specialise in delivering ISO 9001, ISO 14001,...