Course description
Fine-tune your technique and build the confidence you need to successfully sell over the phone
Office based telesales teams are a prominent and important part of many sales teams, targeted with increasing their company’s client portfolio and entering new markets. Standing out from the crowd, therefore, becomes more important than ever before – but there’s no denying that selling over the phone can be a challenge.
That’s where we can help. At Tack TMI, our Telesales training programme is a must for any business or individual that carries out any aspect of proactive selling by telephone. Our course provides you with the invaluable techniques, skills and tools you need to successfully convert every call into an opportunity for you and your business.
Completing this course will enable you to:
- Effectively target the right opportunities and clients to generate the best results possible for your business
- Learn how to use voicemail effectively and the correct messaging etiquette
- Demonstrate why a potential client should choose you over a competitor business
- Ensure every conversation you have is positive, productive and achieves your objectives by applying proven call structures
- Engage the customer from the get-go, using appropriate conversational questioning to obtain the information and answers you need
- Manage objections confidently and professionally
- Utilise the tools and techniques you’ve learnt, in combination with the confidence you’ve obtained, to succeed and enjoy your role in telesales
Suitability - Who should attend?
Tack TMI’s Telesales training course has been specially designed and structured for those who are new to telesales. Our course can even be highly advantageous to well-established telesales professionals too, who could benefit from refreshing their existing core skills, as well as employees who may not have yet received formal telesales training.
Outcome / Qualification etc.
- Break down mental barriers and develop a positive attitude and mind-set when it comes to telesales
- Establish measurable and realistic objectives to help optimise your selling time
- Use Tack’s unique ‘You Appeal®’ model to effectively communicate your value proposition and engage decision makers
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Tack TMI UK
With over 110 years combined experience and expertise, Tack TMI are the global learning and development experts. Focussing on the areas of Sales Excellence, Customer Experience, Leadership and Management Development, Personal Development, Change and Innovation and Safety Culture we partner...