Course description
Telephone Techniques - Incoming & Outgoing Calls
This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help Participants improve their skills in these vital areas.
This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- Greater confidence to make outgoing calls professionally
- Greater confidence to handle incoming calls courteously and professionally
- The ability to get through to the right person
- Increased confidence to return calls
- To return to the workplace with genuine leads generated during the course
- Discuss and resolve any obstacles and problems
Training Course Content
- 09:30 - 10:00 Coffee & Course Objectives
- 10:00 - 10:45 Task 1 (What do we hate about calling other companies?)
- 10:45 - 11:15 Participant to make Outgoing Calls.
- 11:15 - 11:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
- 11:45 - 12:00 Coffee Break
- 12:00 - 13:00 Outgoing Calls (Who?, Why?, When?)
- 13:00 - 14:00 Lunch Break
- 14:00 - 14:30 Task 2 (What do you really want to achieve with these calls?)
- 14:30 - 15:15 Negotiating Skills On The Telephone
- 15:15 - 15:30 Coffee Break
- 15:30 - 16:00 Participant to Make Outgoing Calls
- 16:00 - 16:30 Using A Prospect System (Following up enquiries effectively)
- 16:30 - 16:45 Summary & Action Plans Agreed
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Reviews
Average rating 4.8
Presentation was very good, clear, precise and tone was excellent
Would like to recommend other companies to come to the course.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Really happy with today's session. I have really learnt some really good things and will put them into practice.