Engaging session; and interactive elements worked well

Not relying on too much role play or having to act out to others in the group made the course more enjoyable and put you at ease not worrying about it.

Most useful topic: Majority of it

Having some of the attendees join by videoconference disrupted the flow of the training quite a bit

Thought it was very good and that the length was suitable. Better advertising that it was practically compulsory from the outset would have been good.

Should be mandatory training with annual refreshers for staff. This was an exceptionally well delivered training programme.

Andrew was very positive and walked the talk if you like in how he delivered the session;coping well with two virtual attendees which he was not expecting. His handling of this ...

Most useful topic: Revision of some topic areas. Trainer tried hard to make the presentation interesting.

Most useful topic: reacting to hostile customers

Most useful topic: Language to use when communicating

Andrew was very articulate and clear with his delivery of the course was very engaging which really helped to make it an enjoyable and worthwhile course.