Course participant reviews for Customer Service Excellence
Average rating 4.9
The best internal training at the RCP; thank you!
Most useful topic: Toxic entitlement
Most useful topic: How to deal with difficult people
Most useful topic: Steps for engagement
The course was highly enjoyable; Andrew made it fun.
No suggestions - all very good.
Andrew was a great trainer. His training was very helpful and will definitely be used by myself in the future.
Most useful topic: phrases to use to avoid winding customers up
The course was great and the trainer was excellent; but it wasn't the best use of my time. I hardly get any calls; most queries come via my inbox. I'm not sure why this course w...
The course was really good; engaging and very helpful. When filling out this feedback form I wasn't listed on the course I was on and then when it found my details I couldn't en...
Trainer went off track a bit - would prefer a bit more on topic.
Most useful topic: Sonar listening
Most useful topic: How to diffuse difficult situations
Most useful topic: how to differentiate the differing types of disgruntled customers; and how to tailor responses to them.
Most useful topic: Tools for dealing with difficult customers
Most useful topic: practical techniques in how to handle a difficult customer
I already provide an excellent customer service in my job and I found the course to be very good and enjoyable.
Most useful topic: Self evaluation spidergram
Most useful topic: dealing with difficult customers
Enthusiasm and knowledge from the tutor made the course more interesting.
There was a mix up with the room booking and we ended up in a tiny room that was not fit for purpose (one delegate had her head wedged against a shelf in the HR meeting room so ...
Most useful topic: Different ways of communicating was very interesting
Most useful topic: Techniques for dealing with difficult people
Most useful topic: Learning techniques on how to deal with challenging customers.
The training was very good. Just need to put in to practice!