Course participant reviews for Customer Service Excellence
Average rating 4.9
Most useful topic: How to manage feelings
Most useful topic: Different cultures and becoming more authoritive
Most useful topic: Learning how to deal with anxiety
Most useful topic: Everything
Most useful topic: Everything
Most useful topic: All of the course
Most useful topic: Child
Most useful topic: Serqual
Most useful topic: How we can solve road blocks
Perhaps split across 2 days as a full days training online is quite a lot.
It was a great course and met all expectations. Really took a lot from it we can use in our own work.
No issues whatsoever; really enjoyed the content and interaction.
Felt the course was well organised and presented; lots of interaction and group sessions
yes all good - as always
yes all good - as always
Most useful topic: diffrent approaches from teamwork
Most useful topic: PARENT; CHILD & ADULT
Most useful topic: All of it
Most useful topic: Conflict Management
Most useful topic: Conflict
No suggestions; Karen was lovely and very informative.
No suggestions; Karen was lovely and very informative.
Most useful topic: USP’s. Understanding roadblocks. Asking open questions. Product knowledge
I’ll think about it and get back to you later on (time for things to sink on)!
Most useful topic: Open end questions