Course description
This course provides a comprehensive introduction to the roles and responsibilities of dental receptionists and Treatment Coordinators (TCOs) in a dental practice. Participants will learn essential skills in patient communication, appointment scheduling, office management, and treatment coordination, equipping them with the knowledge and tools necessary to support efficient dental office operations and enhance patient satisfaction by exhibiting knowledge of dental treatments to help support the clinicians.
Enroll in our Introduction to Dental Reception and Treatment Coordination Course to gain essential skills and knowledge for a rewarding career in dental administration. Whether you're starting your career in dentistry or seeking to enhance your existing skills, join us to become a valued member of a dental team, dedicated to providing quality patient care and operational excellence.
Upcoming start dates
Suitability - Who should attend?
Entry Requirements:
- Have an interest in dental reception.
- Be a dental receptionist.
Outcome / Qualification etc.
Learning Outcomes:
By the end of the course, participants will:
- Gain a thorough understanding of the roles and responsibilities of dental receptionists and Treatment Coordinators.
- Develop proficiency in patient communication, appointment scheduling, and office management.
- Learn how to effectively coordinate treatment plans and support patient education.
- Enhance their ability to provide excellent customer service and patient care in a dental setting.
- Acquire practical skills and strategies to contribute to the overall efficiency and success of a dental practice.
Certification:
Upon successful completion of the course and assessment, participants will receive a certificate of completion in Introduction to Dental Reception and Treatment Coordination. This certification validates their knowledge and readiness to work effectively in a dental office environment.
Training Course Content
Course Content:
- Introduction to Dental Office Operations: Overview of the structure and functions of a dental practice.
- Patient Communication: Effective communication techniques for interacting with patients, addressing inquiries, and managing appointments.
- Appointment Scheduling: Strategies for scheduling and managing appointments using dental software systems.
- Office Management: Administrative tasks such as maintaining patient records, managing insurance claims, and ensuring regulatory compliance.
- Treatment Coordination: Understanding treatment plans, explaining procedures to patients, and facilitating informed decision-making.
- Patient Care and Customer Service: Providing exceptional customer service, managing patient expectations, and resolving conflicts professionally.
- Ethics and Confidentiality: Maintaining confidentiality and adhering to ethical guidelines in patient interactions and office practices.
Course delivery details
Target Audience:
This course is suitable for individuals interested in pursuing careers as dental receptionists, Treatment Coordinators, or administrative staff within a dental practice. It is also beneficial for current dental office staff looking to enhance their skills and knowledge in patient management and office operations.
Delivery Format:
The course is delivered through a combination of lectures, case studies, role-playing exercises, and practical demonstrations to simulate real-world scenarios in dental reception and treatment coordination. Interactive sessions ensure active participation and practical skill development.
Expenses
Course Price: £80
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Spade Learning Academy
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