Course description
Throughout this Dental Receptionist course, you will learn all there is to know about the duties and responsibilities of a dental receptionist.
Upcoming start dates
Training Course Content
Unit 1: Introduction to the Role and Responsibilities of the Dental Receptionist
- Role and responsibilities
- Professional bodies and standards
- Attributes
- Different roles within the dental team
Unit 2: Communication Skills
- Communication methods
- Situations
- Dealing with patients
- Listening skills and questioning techniques
Unit 3: Confidentiality Act and Data Protection Act
- Data protection act
- Confidentiality act
- Safeguarding children policy
- Patient safety and quality assurance
Unit 4: Managing Patients
- Managing patients
- Different customer needs
- Handling complaints
- Telephone techniques
Unit 5: Appointment Management
- Referrals
- Booking and cancelling appointments
- Recall
- Time management
Unit 6: Teamwork
- Benefits of teamwork
- Role as the receptionist
- Situations teamwork is needed
- Allocated tasks
Course delivery details
Split into 6 units, every element of this course seeks to expand your understanding of the running of a dental practice, so you can achieve the theoretical knowledge you need to apply these skills within real and practical settings.
This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.
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Association of Learning
Get qualified from the comfort of your own home. There’s no better time to rediscover yourself and be your best. Join the thousands of students who have upskilled and gained a recognised qualification from home, with our flexible courses designed...