Course description
Etiquette relates to the rules of accepted behavior in society. Good international business etiquette creates a professional and mutual atmosphere that improves performance and communication. This exciting Rcademy International Business Etiquette and Protocol Certification Training Course will assist participants in understanding the basics of international business etiquette and protocols. Attendees will be taught the acceptable etiquette and protocols in corporate and public environments. They will learn skills to improve workplace performance, and dispute resolution, and advance their careers. The course contents are holistic and geared towards ensuring optimal understanding and comprehension. Focus is given to international protocol standards and diplomacy, managing workplace conflicts, and building stronger workplace relationships.
What is international business etiquette, and why is it important?
International business etiquette and protocol refer to the rules, norms, conventions, and practices that govern people’s interactions in corporate and public environments. They determine which rules of conduct are acceptable and inappropriate for public and private interactions. Good business etiquette is very important for building a strong organizational culture. It also has a key role in the success and growth of a business. These rules recognize cultural differences and eliminate the likelihood of clashes and confrontations during cross-border business relations.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The Rcademy International Business Etiquette and Protocol Certification Training Course are suitable for directors, managers, protocol officers, and professionals involved in international business relations. The following persons should undertake the course:
- Directors of companies taskedwith supervising the administration of a company’s financial performances, operations, ventures, and investments
- Project Manager responsiblefor the day-to-day management of a company’s projects
- Human resource managers responsiblefor personnel relations of corporate organization
- Stakeholdersresponsible for offering guidance and supervising the administration of the company
- Protocol officers chargedwith rendering professional assistance during visits of dignitaries/officials
- Government Relations Manager taskedwith drafting and reviewing past and present government regulations, updating management on vital laws and regulations, and meeting with various government officials and lobbyists.
- Finance managers are responsiblefor managing the financial operations of a firm, advising stakeholders on investment plans, and supervising the firm’s finances
- C-Suite executives are chargedwith making wide-ranging decisions on the operations of a company, overseeing entire business units and departments
- Every other person interested in learning about international business etiquette and protocols
Outcome / Qualification etc.
This Rcademy training course is designed to help participants attain the following objectives:
- Master the principle and practice of international business etiquette and protocols
- Learn how to relate with persons in corporate and informal settings
- Master how to approach people and achieve success
- Learn the various practices that obtain during international business meetings
- Understand how to relate to the media
- Learn how to speak masterfully at formal dining occasions
- Learn the necessary communication skills needed in a workplace environment
- Learn how to resolve disputes and conflicts in the workplace and during international transactions
- Understand how to use the correct titles, greetings, salutations, and other forms of address in different contexts
- Identify cultural differences and how to approach persons from different cultures and tradition
Training Course Content
Module 1: Introduction to International Business Etiquettes and Protocols
- Overview and definition of terms
- Examples of protocol traditions in corporate environments
- Rules of negotiations and engagements across cultures
- Types of business etiquette
- The Principles of business etiquette
- Multicultural dining protocols
Module 2: The Benefits of Business Etiquette
- Promotes cross-cultural awareness
- Reflects confidence
- Enhances business profile
- Builds stronger relationships
- Boosts positive workplace atmosphere and culture
- Prevents conflicts and misunderstandings
Module 3: Etiquettes Across Every Media
- Email etiquettes
- Online meetings
- Instant messaging
- Interviews
- Social media
- Formal writing, reports, letters, and memos
- Interviews
Module 4: Mastering the Seven “Cs” of Effective Business Communication
- Conciseness
- Completeness
- Clarity
- Courtesy
- Concreteness
- Consideration
- Correctness
Module 5: Investing in Yourself
- Assessing and tailoring your style
- The value of appearance, grooming, and dress
- Touchpoints and moments of truth
- The importance of body language, from hangouts to handshakes
- Personality types
- Dealing with difficult people
Module 6: Critical Aspects of Business Protocol
- Names and titles
- Gifting
- Greetings and introductions
- Punctuality
- Media Relations
- Planning and organization
- Attire
- Business meals and tipping
- Verbal and non-verbal communication
Module 7: Etiquette Tips to Boost Company Culture
- Offer appreciation
- Avoid gossip
- Maintain visibility
- Solicit and offer feedback
- Master punctuality
- Respect everyone
- Strive to make a good first-time impression
- Dress appropriately
- Behave impressionably at meetings
Module 8: Mastering Social Events
- Issuing and replying to invites
- Making small talks
- Introducing people
- Dining etiquettes
- Making sense of table settings
- Correct forms of address
Module 9: Factors Affecting Communication Methods in Business Etiquettes
- Urgency of response
- Sensitivity of information
- Number of persons involved
- Need for documentation
- Required formality
- Required level of detail
Module 10: Continuous Improvement
- Researching your contacts
- Building your presence and confidence
- How to give and receive gifts
- The power of staying in touch
- Setting SMART goals for self-improvement
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Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...