Course description
Delivering Excellence via Email and on the Telephone - In-house Training
This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and don't's that increases customer loyalty.
Participants will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.
Upcoming start dates
Outcome / Qualification etc.
- Gives you all the tools you need to be outstanding on the telephone and via email
- Develops your understanding of active empathic listening skills and how vital they are to delighting your customers
- Incorporates a 10 top tips action plan that you can apply immediately to your business.
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Expenses
Contact PTP to arrange this in-house course and to arrange pricing details.
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...