Course description
WorldHost Inclusive Service
Give your staff the skills and knowledge necessary to deliver excellent customer service to a wide range of unique customers
WorldHost customer service training is an interactive, engaging experience for your staff, covering real-world situations. Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
The WorldHost ‘Inclusive Service’ programme will help employees to welcome a perse range of people to your business or organisation and provide them with a consistent level of service befitting progressive moral, ethical and cultural attitudes.
Benefits of the programme
- Simple and easy changes that won’t break the bank to support a perse range of customers
- 1-day programme that is adaptable to multiple roles, sectors or industries
- Easy to contextualise
- Participative and interactive with an applied focus on ‘active learning’
Upcoming start dates
Suitability - Who should attend?
This workshop is aimed at any staff who come into contact with and have regular interactions with customers.
Outcome / Qualification etc.
Positive outcomes for your organisation
- Increased revenue, repeat business, average spends and net sales
- Increased staff motivation, and therefore reduced staff turnover and absenteeism
- Higher quality assurance ratings and improved scores on online review sites
Better customer experiences set organisations apart from their competitors and keep customers coming back for more. Transform your business and get the recognition you deserve by applying to become a WorldHost Recognised Business - a ‘must-have’ badge for customer service.
Training Course Content
- Identifying customers (and their different needs)
- The impact of not providing accessible services
- Key words and phrases
- Putting yourself in someone else’s place
- Visible and invisible disability
- Common disabilities
- Planning for action
- Disability etiquette
- Re-framing disability
- Inclusivity beyond disability
- Gender identity
- Gender neutralising
- Ageing population
Why choose People 1st International
Over 95% of participants would recommend our training programmes to a colleague/other business
Our WorldHost training programme has been successfully delivered at scales ranging from small start-ups through to some of the highest profile global events including London 2012 Olympics, The 148th Open at Royal Portrush & Birmingham 2022 Commonwealth Games
Over the past 50 years, we‘ve developed a reputation for delivering the best trainer training programmes.
Reviews
Average rating 5
This was very helpful and opens your eyes to the customers perspective more.
Everything was excellent.
Full of interesting and relevant information and a course well worth taking part in.