Course description
All SRA regulated firms are required to have appropriate complaints handling procedures and publish the same.
During this webinar compliance expert Rebecca Atkinson will set out the requirements, the Legal Ombudsman’s scheme rules and how to go about investigating a complaint.
Rebecca was called to the English Bar, is a Solicitor of England and Wales, a New York Attorney and a risk and compliance professional with over a decade of experience. Be sure to tune in to benefit from her expertise on this topic.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
All SRA regulated firms are required to have appropriate complaints handling procedures and publish the same.
During this webinar compliance expert Rebecca Atkinson will set out the requirements, the Legal Ombudsman’s scheme rules and how to go about investigating a complaint.
What You Will Learn
This webinar will cover the following:
- Requirements under the SRA Code of Conduct and SRA Price Transparency Rules
- The Legal Ombudsman scheme rules in a nutshell
- What does a good complaints process look like
- How to go about investigating a complaint
- Tips for dealing with the Legal Ombudsman
Expenses
MBL Seminars Limited
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