Course description
Human Resources key performance indicators (Human Resources KPIs) are strategic metrics that are used to measure HR progress toward realizing the organization’s strategy and short-term and long-term goals.
Human Resources KPIs - Benchmarking HR Performance Training course attempts to inspire Human Resource (HR) professionals to stop just doing and start delivering. This cannot be done unless they take the necessary step to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally and consequently design initiatives for continuous improvement. In this course, you will learn what Key Performance Indicators (KPIs) are, their characteristics and how they should be used and reported.
Upcoming start dates
Suitability - Who should attend?
Human Resources KPIs - Benchmarking HR Performance Training course, is ideal for:
- Human resources professionals who have been working in any HR function .
- Human resources managers and senior executives who are accountable for the overall contribution of the HR function.
- Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management.
Outcome / Qualification etc.
By the end of the Human Resources KPIs - Benchmarking HR Performance Training course, participants will be able to:
- Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function
- List the KPIs that should be used in measuring HR as a function
- Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR
- Design and calculate the main formulae for evaluating the financial contribution of HR to the organization
- Generate and calculate the employee satisfaction index and use it to measure employee and morale
- Explain employee turnover, its types and the various formulae used to calculate it
- Create and implement the HR scorecard.
Training Course Content
Day 1
Key Performance Indicators (KPIs)
- The Importance of Measuring
- Measures, Metrics and KPIs: The Main Differences
- Characteristics of SMART KPIs
- Types of KPIs
- Common Mistakes when Using KPIs
Day 2
Organizational KPIs
- Organizational Appeal and Reputation
- Salary Competitiveness
- Human Value Added
- Career Growth
- Absenteeism Rates and Absenteeism Cost
- Employee Morale
Day 3
Financial KPIs
- Return on Human Capital
- Labor Cost
- Cost per Hire
- Cost per Trainee
- Opportunity Cost
- Supervisory Ratios
- Cost to Supervise
- Compensation and Benefits
Day 4
Process KPIs
- Measuring Efficiency of Recruitment and Selection
- Measuring Effectiveness of Hiring
- Using Hurdles Per Hire (HPH) to Reduce the Use of 'wasta' in Selection
- Using Aggregate Yield Ratios and Selection Rates
- Measuring Effectiveness of Appraisal Systems
Day 5
Employee Turnover
- Voluntary versus Involuntary Turnover
- Turnover versus Attrition (Gross and Net Turnover)
- Identifying Turnover Metrics
- Identifying Turnover Costs
- Analyzing and Interpreting Turnover Data
- Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...