Protocol and Travel Management - Level 2

This Protocol and Travel Management - Level 2 course will cover:

Project Management in Protocol and Travel

• Protocol and travel management in the promotion of the positive corporate image of the organisation and helping to achieve vision and mission
• Monitoring the effectiveness of the function
• Managing the range of external suppliers
• Resources required to manage the function efficiently
• Role and responsibilities of the function communicated internally

Building and Maintaining Strong Relationships

• Principles of durable relationships
• Building strong relations with your internal clients; suppliers, agents and contacts
• Building relationships with Embassies and Missions
• Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
• Promoting cross cultural understanding of history and traditions

Communication Skills Required

• Qualities required: questioning and active listening
• Dealing with difficult people
• Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service
• Communication in a crisis, emergency or disruption
• Turning complaints into opportunities

Meetings at Home and Abroad

• Pre-meeting preparation including seating, interpreters, and timings
• Chairing, participating and preparing agenda
• Order of dignitaries for entering a room, introductions, talking and making presentations
• Conflict resolution, decision-making and problem-solving

Risks – Disruption to Travel: Pro-active Management

• Identification, evaluation and management of threats and risks
• Creating contingency plans for emergencies
• Disaster recovery planning, implementing and practice
• Ensuring continuity throughout disruption
• Planning for unexpected crises