Course description
Customer Service Training - (3 Hour Course)
Empower your team to deliver better service.
Perfect for all UK businesses, our 3-hour Customer Service Training Course equips your employees with best practice customer care techniques & communication skills to interact with customers in professional manner.
Happy customers come from great service. In today’s fast paced world, it’s never been more crucial for businesses to generate customer loyalty, enhance brand value, & increase client satisfaction to ensure your customers keep returning.
- Describe the benefits of great customer service.
- Establish customer needs through effective questioning.
- Be a STAR in service.
- Spot positive and development areas in service.
- Use communication to develop positive relationships.
- Follow a 6- step process when handling complaints.
Upcoming start dates
Suitability - Who should attend?
Ideal for all employees who engage & communicate with customers.
- Customer Facing Employees
- Front Line Staff
- Administrators
- Supervisors
- Team Leaders
- Managers
Course delivery details
Course Overview
- 3-hour course - (9:30am to 12:30pm) or choose (1:30pm to 4:30pm)
- Delivered in-person or virtually.
- Suitable for individuals or groups.
Course Dates
Simply choose a date that best suits your team.
Bespoke Design
We can tailor or bespoke this 3-hour course to your staff or industry.
Expenses
Looking to Train Your Team?
Good news, we charge a 'fixed day rate' price. Whether you add x1 person or x15 people to your session, the cost remains the same. Your experience includes
- Key course notes
- Interactive & fun training
- Certificate of achievement
Your Next Step?
Take 2 minutes to request a full quote by completing short form below.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
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A Leading UK Provider You Can Trust
Established since 2010, we are a leading national training provider who deliver powerful soft skills training courses for your employees. Rated excellent on Trustpilot, bespoke course design available, we train small or large companies....