Course description
Empower your employees to deal with complaints in a confident & professional manner.
75% of customers are more likely to buy from companies that offer a highly professional service.
By managing complaints with a proven process, your business can experience higher customer satisfaction levels, increased revenue, and an enhanced reputation to help you surpass your competition.
Ideal for UK businesses, our Complaint Handling Training Course provides your team with best practice skills and techniques needed to handle customer complaints & aggressive people effectively, whether on the phone or in person.
- Learn a new 6-step complaints process.
- Master techniques for professional interactions.
- Build better rapport with your customers.
- Reduce conflict with your customers.
- Strengthen your connections with clients.
- Harness the power of non-verbal communication.
- Handle difficult customers with confidence & professionalism.
Upcoming start dates
Suitability - Who should attend?
The Complaint Handling Training is ideal for all employees who engage & communicate with customers.
- Customer Facing Employees
- Front Line Staff
- Administrators
- Supervisors
- Team Leaders
- Managers
Outcome / Qualification etc.
By the end of the Complaint Handling Training Course, learners have covered the following topics.
Introduction to Complaint Handling:
- Understanding the importance of effective complaint handling.
- The impact of complaints on customer satisfaction and business reputation.
6-Step Complaints Process:
- Step-by-step guide to managing complaints efficiently.
- Practical examples and scenarios to illustrate each step.
Professional Communication Techniques:
- Developing clear and concise communication skills.
- Techniques for active listening and empathetic responses.
Building Customer Rapport:
- Strategies for creating positive customer interactions.
- Tips for maintaining long-term customer relationships.
Conflict Resolution:
- Identifying common sources of conflict.
- Techniques for de-escalating tense situations and finding mutually beneficial solutions.
The Power of Body Language:
- Understanding non-verbal cues and their impact on communication.
- Using body language to convey confidence and professionalism.
Handling Difficult Customers:
- Strategies for managing challenging customer behaviours.
- Maintaining professionalism and composure under pressure.
Assessment and Feedback:
- Evaluating participants’ understanding and application of course content.
- Providing constructive feedback to support continuous improvement.
Course Summary and Next Steps:
- Recap of key learning points.
- Action plan for implementing new skills in the workplace.
Expenses
Looking to Train Your Team?
We simply charge a 'fixed day rate' price. Whether you add x1 person or x15 people to your session, the cost remains the same. Your experience includes
☎️ - (Call us on) - 0844 811 9463
📩 - (or Email us below) to request a full course brochure.
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Reviews
Average rating 4.9
Good course represented well. Gained new knowledge that I will continue to use
Liked the team builidng games and how we made everything relevant
A Leading UK Provider You Can Trust
Established since 2010, we are a leading national training provider who deliver powerful soft skills training courses for your employees. Rated excellent on Trustpilot, bespoke course design available, we train small or large companies....
Really enjoyed, Rob was really engaging