Course description
Complaint Training & Conflict Resolution Online Course
Knowledge of the handling and managent of complaints and conflict resolution in the workplace is another requirent for Health & Social Care Professionals. This session will give you an understanding of these important issues.
Upcoming start dates
Suitability - Who should attend?
Who can take the course?
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirents.
Outcome / Qualification etc.
Benefits
- Improve your career prospects.
- Learn valuable knowledge, skills, advice and guidance to help you achieve success.
- Study online from anywhere.
- Study at your own pace.
- Download and print your industry recognised certificate on successful completion.
Training Course Content
Complaint Training
- What is a complaint?
- Types of complaint
- How to deal with complaints correctly
- Complaint responses
- Abuse
- Legislation
Statistics
official complaints and unofficial complaints
Complaint Training “ Summary Conflict Resolution:
- Conflict Resolution - Training Objectives
- Legal Definitions of Conflict
- Common Law
- Legal References
- Managing Patient behaviour - The Betaris Box
- Reasons for Communication Failure
- What is a conflict and when does it occur?
- Warning signs to consider before conflict
- How to respond to conflict?
- Physical restraint, a last resort
- Conflict Resolution “ Summary
Course delivery details
We estimate that the entire program is likely to take around 2-4 hours to work through initially, but you may want to allow more time to repeat some areas. You should allow an additional 30 minutes for the end of course test.
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Learning247
As one of the market-leaders in distance-learning and self-study multimedia-based training, Learning247 provides the most cost-effective route to enable you to update and improve upon your skills; and all without the massive prices that are regularly seen throughout the training...