Course description
Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way. Confident and skilful communication in the workplace allows for the resolution of conflict. Being excellent at resolving conflict creates a more productive work environment and helps build strong working relationships. On the other hand, ill-thought-out verbal and non-verbal communication can escalate small issues into much more complex and challenging situations which are difficult to overcome.
This practical short course will demonstrate tools and techniques you can use to resolve conflict with confidence through excellent communication with your colleagues, contractors, or customers.
Upcoming start dates
Suitability - Who should attend?
This programme is ideal for individuals who would benefit from helping others resolve differences at work whether with clients, colleagues or suppliers.
Outcome / Qualification etc.
By the end of this course delegates will have the skills to:
- Recognise different peoples conflict management style and apply positive communication that encourages openness and collaboration.
- Create a culture of psychological safety so that everyone in the team can work collaboratively in a safe, trusting and blame-free environment.
- Handle a variety of everyday confrontational situations effectively, stopping them from escalating, and turning them into positive conversations
- Approach and hold positive conversations in difficult circumstances.
- Provide feedback in a manner that gets positive outcomes.
- Create an environment where positive conflict is encouraged to solve problems, debate and resolve issues.
Training Course Content
- Understanding why conflict is inevitable.
- Explore the five conflict management styles people adopt, and the effectiveness of each.
- The modern approach to conflict management – creating an environment of psychological safety which promotes creativity, curiosity, collaboration, social support, developing your whole self, trust, blame-free working and a positive culture.
- Distinguish between aggressive, passive, and assertive communication.
- How to maintain composure when responding to conflict situations.
- Techniques to turn potential conflict situations into positive conversations.
- Use skills to manage verbal and non-verbal language to de-escalate the situation.
- How to approach and hold courageous conversations that can stop conflict escalating.
- Providing feedback in a manner that promotes positive outcomes rather than confrontation.
- Explore how to encourage and cultivate an environment of positive conflict.
Course delivery details
This is an intensive one-day programme which is specifically designed to instruct delegates on the most effective techniques that can be used to reach positive resolutions whilst cooling heated situations. Practical interactive exercises are deployed throughout the day to ensure best understanding for real-life situations.
Continuing Studies
Having Courageous Conversations
Managing Effective Teams
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...