Course description
Customer Service Practitioner – Level 2 Apprenticeship
Do you want to learn how to understand your customers, develop an in-depth knowledge of your businesses and gain effective communication skills? An apprenticeship in customer service can help you create a solid foundation for your career.
Designed for customer service practitioners in a wide range of job roles and industries, this apprenticeship aims to develop a learner’s customer service skills.
Your training equips you with the expertise to offer outstanding customer service and the confidence to deal with your customers in a positive and professional way.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level.
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Upcoming start dates
Suitability - Who should attend?
Entry Requirements for English and maths:
Apprentices are required to meet the initial entry points for English and maths as follows:
- For level 2 Apprenticeship training for companies the minimum entry level for English and maths is ‘Entry level 3’ (E3).
- For all level 3 and 4 Apprenticeship training for companies the minimum English and maths level 1, ideally level 2.
- For level 5 and 6 Apprenticeship training for companies, the minimum English and maths should be level 2, some individual circumstances may be considered at level 1.
Initial assessment is completed prior to starting the course. All applicants will be supported to attain these entry levels prior to joining the course, or whilst on the course, where possible.
Apprentices working with young people and vulnerable adults would be required to hold a DBS clearance as necessary.
Eligibility:
You’ll need to be:
- 16 or over by the end of the summer holidays
- living in England
- not in full-time education
Who it's for:
Professionals providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications. Customers can be classed as internal or external.
For more information about admission requirements, please visit the institute website.
Why choose Ixion Holdings Ltd
We are a national ‘Grade 1’ Ofsted ‘Outstanding’ training provider.
As part of Shaw Trust, in 2021 we supported over 475,000 people.
100% of respondents at their end of apprenticeship survey said their Teaching Assessor was knowledgeable and experienced.
Reviews
Average rating 5
Expenses
Contact the provider for more information on pricing.
Continuing Studies
Customer Service Specialist Level 3
The apprenticeship has had a massive impact on my personal life. I feel so much more confident when talking to people, solving problems and taking the lead. It is a great learni...