Course description
This eLearning course on Handling Customer Problems Positively takes 60 minutes to complete and focuses on the importance of handling customer problems in a positive manner to provide excellent customer service.
Upcoming start dates
Training Course Content
Identify why customers complain and how they might feel, State the 7 steps to positive problem handling and how they are used effectively, Consider positive actions to solve customer problems
Course delivery details
eLearning
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First Response Training - One of the leading suppliers of Health & Safety training in the UK
First Response Training (FRT) is a leading national training provider, delivering learner-centred, interactive training programmes tailored for a diverse range of industries across the UK. Working with regional and national care providers, local authorities, schools, colleges and universities, hospitals, police...