Course description
ITIL® Service Operation Manual
The ITIL® Service Operation manual is the guidance manual from AXELOS for their Service Operation section of the ITIL core publication. The manual will assist you in how highlighting best-practice for delivering IT to meet agreed service levels for businesses and consumers.
The ITIL Service Operation manual describes the processes, technology and activities required to deliver service, and the people who control how the practices and services are applied.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Upcoming start dates
Suitability - Who should attend?
The ITIL Service Operation manual is best suited to anyone looking to pass the ITIL® Service Operation qualification.
Outcome / Qualification etc.
Accreditation: ITIL®
What does the ITIL ServiceOperationmanual cover?
- How to control service outages and reduce their impact
- Maximising value of services for the business
- Performance and benefits, providing data for continual improvement and investment planning
- Protecting IT security by upholding authorized access levels
- Automating operations, increasing efficiency and competitive advantage
Training Course Content
- Introduction
- Service management as a portfolio
- Service operation principles
- Service operation processes
- Common service operation activities
- Organising for service operation
- Technology considerations
- Implementation of service operation
- Challenges, risks and critical success factors
- Appendix A: Related Guidance
- Appendix B: Communication in service operation
- Appendix C: Kepner and Tregoe
- Appendix D: Ishikawa diagrams
- Appendix E: Considerations for facilities management
- Appendix F: Physical access control
- Appendix G: Risk assessment and management
- Appendix H: Pareto analysis
- Appendix I: Examples of inputs and outputs across the service lifecycle
Why choose e-Careers Ltd
We have successfully trained over 610,000 learners, from over 50 countries, and growing.
We are industry leaders, with multiple awards and over 10 years experience.
Our Trainers and Tutors are industry experts in their fields
Expenses
Tuition Fee: £ 85Inc. VAT
Continuing Studies
It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.