Course description
Customer Experience Marketing
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business.
Upcoming start dates
Outcome / Qualification etc.
Upon completion, you will be awarded a globally recognized DMI Certificate.
Training Course Content
- Module 1: Customer Experience: Agility and the Changing Nature of Customers
- Module 2: Designing CX - Placing the Customer at the Center
- Module 3: Optimizing CX - Authenticity and Involving Customers
- Module 4: Measuring CX - Data, Metrics, and Visualization
Course delivery details
Customer Experience Course Overview
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices in of Customer Experience
Key skills and competencies you will gain
Customer ExperienceCustomer PersonasCX BasicsAgile ThinkingDesigning for CXStrategic ThinkingMetrics and Performance
Why choose Digital Marketing Institute
300,000 Members Worldwide
70,000+ certified professionals
79% got a promotion 6 months after completing a DMI course
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Digital Marketing Institute
The Digital Marketing Institute (DMI) is a globally recognized leader in digital marketing education, providing comprehensive courses and certifications to empower individuals and organizations in navigating the digital landscape. Founded on the principle of bridging academic theory with practical industry...