Course description
At Crossroads Global we realise that cultural emotional intelligence is an absolutely necessary tool to conduct business successfully in today’s interconnected world. Our cultural emotional intelligence training is designed to provide the participants with a set of essential skills that enhances their global competencies and effectiveness.
This training combines interactive exercises with practical advice to build skills and confidence in order to get results and be effective when working with different cultures. The virtual session includes access to an online diagnostic tool that allows you to plot your preferred working style and compare it with general placements of different countries on six key dimensions that are key influencers in international business. Participants get a deeper knowledge of practical intercultural skills with a focus on building credibility, communicating with cultural sensitivity, understanding cultural nuances while forming professional relationships and trust
Upcoming start dates
Suitability - Who should attend?
This program is a must for anyone working in a multicultural team or engaging with international clients and colleagues.
Whether you're a team member, manager, or leader, this course provides valuable insights and tools to enhance your cultural emotional intelligence.
Outcome / Qualification etc.
- Raise awareness and develop understanding when doing business with different cultures
- Learn how to identify and overcome cultural barriers to successful
performance - Recognise the stereotypes and perceptions that we have of other cultures
- Learn about one’s own working style preferences, how these preferences vary across cultures and how to adapt one’s own style for maximum
effectiveness - Recognise the positive potential of cultural diversity in business situations and to use this diversity for maximum mutual benefit
- Provide practical hints, tips and strategies for working and interacting effectively across cultures
Training Course Content
- Exploring the concept of culture and the cultural iceberg
- Identifying the crucial cultural differences that affect the way people from different cultures work
- Implications of cultural differences on business and social interactions with different cultures
- Cultural framework to understand different working styles
- Communication patterns across cultures
- Importance of group versus individual
- Understanding attitudes towards hierarchy, status,
gender and age in different cultures - Building relationships and trust – different approaches
- Etiquette and protocol – snapshots of key cultures
- Do’s and don’ts of working across cultures
- Best practices when working with people from different cultures
- Leveraging cultural diversity for optimising performance and improving effectiveness
Course delivery details
Our flexible course delivery options cater to diverse client requirements, ensuring a tailored and impactful experience. Choose from:
- Instructor-Led Classroom Sessions: Engage in hands-on activities and group-paced learning for an immersive experience.
- Live Online Webinars: Access our fully online learning with guaranteed small groups, one-to-one coaching, and flexible study options.
- On-Demand Self-Study: Opt for our 'Light' and premium 'Turbo' options, allowing you to work at your own pace around commitments.
- Tailored In-House Training: Bring the course to your organisation's doorstep, available both within the UK and internationally.
Whichever option you choose, our course is designed to provide you with the confidence, skills, and credibility to accelerate your career. Apply your learning directly in the workplace and expand your network in people management, HR, or Learning and Development.
Reviews
Average rating 5
A highly enjoyable day. I have learnt many practical ways to communicate and build relationships with my colleagues in different parts of the world with whom I interact regularl...
It was a great class that made a lot of sense and gave me ideas I can use right away in my job.
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Crossroads Global Private Limited
Crossroads Global helps global organisations build intercultural intelligence, enhance team effectiveness, trust, and connections. We have designed and delivered bespoke solutions such as leadership programmes to leverage distance and diversity, training modules for productive remote working and cultural awareness workshops...
The speaker was very clear and excited about the subject. That was really good.