Course description
IBM IT Support Professional Certificate
Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000 Computer Support Specialists are in high demand with opportunities for career advancement.
This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6 months, and develop job-ready skills employers look for.
Whether you are just starting out your career or changing jobs, this program enables you to develop a strong foundation in IT fundamentals, networking, cybersecurity and cloud computing, which are also required skills for many other technology jobs including Software Engineer, Data Analyst and Data Scientist.
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Upcoming start dates
Suitability - Who should attend?
No prior experience required.
Outcome / Qualification etc.
What you will learn
- Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support
- Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications
- Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful
- Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready
Training Course Content
- Introduction to Technical Support
- Introduction to Hardware and Operating Systems
- Introduction to Software, Programming, and Databases
- Introduction to Networking and Storage
- Introduction to Cybersecurity Essentials
- Introduction to Cloud Computing
- Technical Support Case Studies and Capstone
Course delivery details
This course is offered through IBM Skills Network, a partner institute of Coursera.
Under 10 hours of study a week
Expenses
Please visit the Institute website for more information about tuition fees