Course description
Mastering Competency-Based Interviewing
Description: Interviewing appears straightforward: arrange conversations, evaluate candidates, and select the best fit. Yet, refining this process is crucial for confidently selecting the ideal candidate. How can you distinguish between good and exceptional candidates, particularly when they possess similar qualifications and strengths? This intensive 8-hour workshop equips you with the skills and tools necessary to identify and hire successful candidates with confidence.
Topics Covered:
- Evolution of Interviewing: Tracing the historical development of interviewing techniques.
- Recruitment and Selection Process: Understanding the steps involved in recruiting and selecting candidates.
- Cost Analysis: Evaluating the financial implications and benefits of effective hiring practices.
- Job Analysis and Position Profiles: Defining role requirements through job analysis and position profiling.
- Candidate Sourcing and Advertising Guidelines: Strategies for finding candidates and creating effective job advertisements.
- Resume Screening and Performance Assessments: Techniques for evaluating resumes and assessing candidate performance.
- Recruiter Challenges and Interviewing Barriers: Identifying common obstacles and overcoming interviewing challenges.
- Non-Verbal Communication and Question Types: Understanding non-verbal cues and utilizing different question types.
- Traditional vs. Behavioral Interviews: Contrasting traditional interview approaches with behavioral interviewing techniques.
- Critical Incident Technique: Utilizing the critical incident technique to assess candidate responses.
- Handling Difficult Applicants: Strategies for managing challenging candidates during the interview process.
- Interview Preparation and Format: Tips for preparing and structuring effective interviews.
- Scoring Responses and Reference Checking: Establishing criteria for scoring candidate responses and conducting reference checks.
- Human Rights Considerations: Understanding and complying with human rights laws and regulations in the hiring process.
Included in the Course:
- Expert instruction by a seasoned facilitator
- Small, interactive class sessions
- Comprehensive manual and course materials
- Personalized certificate of completion
Join us in this workshop to enhance your interviewing skills and confidently select top-tier candidates for your organization's success.
Upcoming start dates
Suitability - Who should attend?
The Mastering Competency-Based Interviewing training course is ideal for professionals across various industries who are involved in the recruitment, selection, and hiring process within their organizations. Specifically, this course is beneficial for:
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Human Resources (HR) Professionals: HR specialists and generalists responsible for designing and implementing recruitment strategies, conducting interviews, and selecting candidates.
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Hiring Managers: Managers and team leaders involved in the hiring process, including defining job requirements, interviewing candidates, and making hiring decisions.
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Recruitment Specialists: Professionals tasked with sourcing candidates, screening resumes, and conducting interviews to identify top talent.
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Talent Acquisition Professionals: Individuals focused on attracting and retaining skilled employees through effective recruitment and selection practices.
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Interviewers: Individuals responsible for conducting interviews, assessing candidate competencies, and evaluating qualifications for specific roles.
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Team Members Involved in Hiring: Employees involved in the interview process as panel members or stakeholders providing input on candidate selection.
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Professionals Seeking to Enhance Interviewing Skills: Individuals interested in improving their interviewing techniques and mastering competency-based interviewing to make more informed hiring decisions.
Overall, the Mastering Competency-Based Interviewing training course caters to a diverse audience of professionals seeking to enhance their interviewing skills and optimize their organization's recruitment and selection processes.
Outcome / Qualification etc.
Training Course Content
Course Overview: In this comprehensive course, participants will delve into various aspects of the interviewing process, equipping them with essential skills for conducting effective interviews and making informed hiring decisions. The course unfolds as follows:
- History of the Interviewing Process: Participants will explore the evolution of the interviewing process, covering influential figures such as Alfred Binet, stress interviewing, and structured interviewing.
- The Recruitment and Selection Process: An overview of the six stages of the hiring process will be provided.
- Factors in the Hiring Process: This session will delve into the three levels of factors influencing the hiring process.
- Cost Analysis: Participants will analyze the financial implications of employee hiring.
- Job Analysis and Position Profiles: Strategies for conducting job analysis and crafting position profiles will be discussed.
- Determining the Skills You Need: Techniques for identifying required technical and performance skills will be explored.
- Finding Candidates: Advantages and disadvantages of various advertising methods will be examined.
- Advertising Guidelines: Participants will learn about the ten tests of advertising and apply them to job advertisements.
- Screening CVs/Resumes: Strategies for screening resumes using a resume screening guide will be discussed.
- Performance Assessments: Both technical and performance exercises as part of the hiring process will be explored.
- Problems Recruiters Face: Common mistakes made by recruiters and strategies to avoid them will be addressed.
- Interviewing Barriers: Participants will focus on human errors that recruiters commonly encounter.
- Non-Verbal Communication: The importance of non-verbal communication during interviews will be explored through lecture and exercises.
- Types of Questions: Participants will learn to ask open, closed, and probe questions effectively.
- Case Study: Participants will engage in a case study activity focusing on addressing employee termination issues.
- Traditional vs. Behavioral Interviews: Differences between traditional and behavioral interviews will be discussed, along with the development of behavioral questions.
- Other Types of Questions: Participants will briefly explore achievement-oriented and holistic interview questions.
- The Critical Incident Technique: The value of critical incident questions and how to develop and use them will be discussed.
- Listening for Answers: Essential listening skills for interviewers will be covered.
- Difficult Applicants: Strategies for handling difficult applicants will be practiced through role-play scenarios.
- Interview Preparation and Format: Essential steps before, during, and after the interview will be outlined.
- Other Interview Techniques: Common techniques to facilitate interviews will be explored.
- Scoring Responses: Participants will learn to use performance-based rating scales.
- Checking References: Strategies for checking references effectively will be discussed.
- Human Rights: Participants will gain insights into human rights issues relevant to the hiring process.
- Skill Application: Participants will develop interview guides and engage in role-playing exercises to apply learned skills.
- Pre-Assignment Review: The pre-assignment will be reviewed to consolidate learning.
- Workshop Wrap-Up: Participants will complete action plans to apply course insights effectively.
Why choose Churchill Square Training & Development
97% of participants found the training highly effective
Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
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Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...