Course description
Front of House Skills
Benchmark has joined forces with Paul Casterton Hospitality to bring this one-day training session for you – your staff – your colleagues – to enable them to deliver excellent customer service. This course is also available as in-house training. Please enquire for details.
Paul Casterton has over 25 years experience in the hospitality industry and brings a lot of expertise to this course. Working with Benchmark we upskilled the staff at Black Sheep Brewery and combined we make an awesome team.
Upcoming start dates
Suitability - Who should attend?
If you are in the business of serving people with food – serving people with drinks – serving people with coffee and cake – this is the course for you!
Training Course Content
Morning Session
The journey of a customer into your organisation, covering:-
- First impressions by phone and face to face
- Dealing with customers in a friendly and effective fashion
- Seating customers – taking drinks and food orders
- Delivering the food for maximum impact
- Checking back at the right time – every time
- Tempting the customer to puddings/sweets/desserts
- delivering the bill with style
- Saying ‘goodbye’ as they leave for a lasting impression
Afternoon Session
- Handling customer complaints
- How to spot potential complainers
- Time it right to diffuse quickly
- Take the time to listen and empathise
- Have ‘recovery lines’ that you can use – know what to offer
Why choose Benchmark Training
Founded in 1987 - Proud to keep refreshing training to keep up to date and successful!
80% customers are recommendations / returning, 20% are new from marketing
Training designed to be fun, interactive and relevant
Reviews
Average rating 5
Expenses
The cost of this course is £100 + VAT and this fee covers all instruction and materials.
Free parking is available.
This course is also available as in-house training. Please enquire for details.
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Wonderful training :-) - brilliant day