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Dealing with Complaints and Aggression
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication 24 months post...
Customer Relationship Management
STL
|
Corporate Training for Teams
4.9
(23)
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Nationwide
-
In Company
Develop your performance and skills as an effective Customer Relationship Manager; understand the benefits of high level CRM and the...
Introduction to Marketing
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
You will understand and apply essential marketing principles, tools and techniques that can support business growth. The course gives delegates...
Key Account Development
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
Attending this course will equip participants with advanced techniques and practical tools to effectively manage and grow key accounts. The...
Mastering the Art of Closing Incoming Calls
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
Attending this course will equip participants with essential skills to improve their telephone interactions, leading to enhanced customer satisfaction and...
Influence and Persuasion Skills
STL
|
Corporate Training for Teams
5.0
(1)
-
Nationwide
-
In Company
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
A Coaching Approach to Strategic Partnering
Maximum Performance
|
Professional Training
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Multiple (3)
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Classroom, Virtual Classroom, In Company
This two-day workshop will help you develop your skills as a strategic partner and equip you with the knowledge to...
FD105: Introduction to Product and Service Management
TPT Consultancy & Training Ltd
|
Professional Training
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From 395 GBP
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Multiple (3)
-
Classroom, Virtual Classroom, Self-Paced Online, In Company
This course will provide learners with an awareness of the fundamental tools, techniques and structured methodology for Product and Service...
FD106: Introduction to Process Design Training Course
TPT Consultancy & Training Ltd
|
Professional Training
-
From 395 GBP
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Multiple (3)
-
Classroom, Virtual Classroom, Self-Paced Online, In Company
This FD106: Introduction to Process Design Training Course, certified by CQI/IRCA, is designed to equip learners with foundational skills essential...
Advanced Selling Skills (2 Day Course) (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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Multiple (2)
-
In Company, Virtual Classroom
Certified Business Relationship Manager (CBRM®): In-House Training
IIL Europe
|
Corporate Training for Teams
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From 2,950 USD
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Nationwide
-
In Company
The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role...
PT209: Managing and Influencing Stakeholders
TPT Consultancy & Training Ltd
|
Professional Training
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From 750 GBP
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Multiple (3)
-
Classroom, Virtual Classroom, Self-Paced Online, In Company
This CQI certified PT209: Managing and Influencing Stakeholders course will provide practical skills development in influencing and managing stakeholders. Learners...
Customer engagement (In-House)
The In-House Training Company
|
Corporate Training for Teams
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Multiple (2)
-
Virtual Classroom, In Company
Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks...
Customer Focused Management
Diomas Learning Solutions
|
Professional Training
-
Intermediate level
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Multiple (10)
-
Classroom
Discover and experience this fantastic fast-moving opportunity for you to experience the benefits of creating successful and long-lasting customer relationships...
Appointment setting (In-House)
The In-House Training Company
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won’t...
Customised Customer Service In-house Training
Keys Training
|
Professional Training
5.0
(4)
-
From 845 GBP
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Multiple (2)
-
In Company, Virtual Classroom
Elevate your team’s customer service capabilities with our Professional Customer Service In-House Training . This bespoke training experience is tailored...
Managing Customer Care
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
Excellence in Customer Care
Oakley Services UK Limited
|
Corporate Training for Teams
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From 299 GBP
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Multiple (2)
-
In Company
This excellence in customer care course shows that increasingly, customers are able to choose their suppliers not just for the...
Disney's Customer Service Excellence + FISH!
Mobile Team Challenge
|
Corporate Training for Teams
5.0
(10)
-
This course results in CPD hours
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Top 10 Course
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From 45 GBP
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Multiple (2)
-
Self-Paced Online, In Company
Learn how Disney achieved the Best in Class for their Customer Service Experience Excellence for almost 40 years and apply...
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