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Evidencing The Fair Treatment of Vulnerable Customers | In Company
ZISHI
|
Corporate Training for Teams
-
Multiple (2)
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Virtual Classroom, In Company, Blended
In 2015, the FCA published a report on consumer vulnerability. It was the first of its kind, and criticised a...
Shareholder Value Creation | In Company
ZISHI
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company, Blended
This course is designed to provide Senior Executives with knowledge and skills to evaluate and influence the Critical Success Factors...
Customer Relationships
Diomas Learning Solutions
|
Professional Training
5.0
(3)
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Intermediate level
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Multiple (11)
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Classroom, Virtual Classroom
Discover and experience this fantastic fast-moving opportunity for you to experience the benefits of creating successful and long-lasting customer relationships...
Commercial awareness for technical people (In-House)
The In-House Training Company
|
Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
The aim of this course is to expose the commercial context within which technical work is carried out. It is...
FD108: Introduction to Stakeholder Communications
TPT Consultancy & Training Ltd
|
Professional Training
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From 350 GBP
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Multiple (3)
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Classroom, Virtual Classroom, Self-Paced Online, In Company
This course will provide learners with the development of key skills in communicating, influencing and negotiating across a broad range...
Customer Care: Be Part of Your Customer’s Story
Diomas Learning Solutions
|
Professional Training
5.0
(4)
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Multiple (10)
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Classroom
Discover and experience this fantastic fast-moving opportunity for you to experience your customers’ story – what it’s like to be...
Business development for professional services (In-House)
The In-House Training Company
|
Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new...
Contact Center Training
Lion Heart Consulting
|
Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
Management Development | In House
Live and Learn Consultancy
|
Corporate Training for Teams
4.9
(77)
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From 495 GBP
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16/01/2025
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Multiple (3)
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Classroom, In Company
Develop best practice management skills to enhance your confidence, motivation, and capability, as a manager whilst inspiring your team to...
Coaching Sales Excellence
Mercuri International Ltd
|
Corporate Training for Teams
5.0
(1)
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From 995 GBP
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Nationwide
-
Classroom
Supporting the sales team in the field is an essential part of the sales leader's role. Mercuri's Coaching Sales Excellence...
Customer Service Skills - In Company
Keys Training
|
Corporate Training for Teams
5.0
(5)
-
From 845 GBP
-
Nationwide
-
In Company
The primary aims of this one-day instructor-led course are to refine communication skills and revitalise the attitudes necessary for excellent...
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Delivering Excellent Customer Service - In-house Course
Benchmark Training
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Corporate Training for Teams
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Multiple (3)
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Self-Paced Online, In Company
We communicate with our customers in three distinct ways: face-to-face, by telephone and by email. Customers can stop buying from...
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
-
In Company, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
Telephone Training - Professional Customer Care | In House
Live and Learn Consultancy
|
Corporate Training for Teams
4.9
(66)
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Multiple (2)
-
Virtual Classroom, In Company
In today's business environment, successful client interaction is crucial for improving your companies brand reputation. This Customer Telephone Training Course...
Analysing Return on Investment - In Company
Global Business Advisors
|
Corporate Training for Teams
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Nationwide
-
In Company
Overview To determine if capital investment is beneficial to their organisation, Return on Investment Analysis will provide you with the...
Successful Presentations (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Building confidence to design and delivery a successful presentation is the emphasis behind this course. This requires an understanding of...
Customer Service In-house Training
Keys Training
|
Professional Training
5.0
(10)
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From 775 GBP
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Multiple (2)
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In Company, Virtual Classroom
In today’s competitive market, exceptional customer service is a key differentiator. This comprehensive one-day course is designed to equip participants...
Call Centre Communication Skills
DKB Training Associates Ltd
|
Professional Training
5.0
(1)
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Nationwide
-
In Company
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
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