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Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Delivering Excellent Customer Service - In-house Course
Benchmark Training
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Corporate Training for Teams
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Multiple (3)
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Self-Paced Online, In Company
We communicate with our customers in three distinct ways: face-to-face, by telephone and by email. Customers can stop buying from...
Excellent Customer Care - Incoming Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...
How to Answer the Telephone Professionally
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
How to Say 'No' and Retain Customer Satisfaction (In-House )
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course...
Key Performance Indicator (KPIP) Professionals - In Company
Global Business Advisors
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Corporate Training for Teams
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Nationwide
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In Company
Overview The Key Performance Indicator (KPI) Professionals course is designed to equip participants with the knowledge, skills, and tools necessary...
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Successful Presentations (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Building confidence to design and delivery a successful presentation is the emphasis behind this course. This requires an understanding of...
Telephone Training - Professional Customer Care
Live and Learn Consultancy
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Corporate Training for Teams
4.9
(66)
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Multiple (2)
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Virtual Classroom, In Company
In today's business environment, successful client interaction is crucial for improving your companies brand reputation. This Customer Telephone Training Course...
Level 4 Sales Executive Apprenticeship
BMS Performance
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Corporate Training for Teams
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Nationwide
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In Company
Following the introduction of the apprenticeship levy in 2017, the Level 4 Sales Executive Standard was approved for delivery in...
Sales and Upselling
Oakley Services UK Limited
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Corporate Training for Teams
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From 500 GBP
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Multiple (2)
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In Company
Making a sale without selling Identifying opportunities and taking action The upselling process Making sales through relationship building and confidence...
Level 4 Sales Executive Standard Apprenticeship
BMS Performance
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Apprenticeship training for companies
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Nationwide
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In Company
In a major boost for the sales profession, the government has approved a new apprenticeship programme for sales executives which...
Secrets of Sales: Basic
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
This course is designed to teach the basics of sales skills. This includes learning about the process, elements, and terminology...
Secrets of Sales: Advanced
Infero Training Ltd
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Corporate Training for Teams
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From 248 GBP
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Nationwide
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In Company
This course helps you to learn advanced sales skills. This includes learning how to build relationships with clients, and identifying...
Advanced Customer Service Management
LCT International
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Professional Training
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From 7,250 GBP
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07/10/2024
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Multiple (3)
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Virtual Classroom, Classroom
Asset Management - In Company
Global Business Advisors
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Corporate Training for Teams
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Nationwide
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In Company
Asset Management is a system designed to enable organizations to oversee their assets, facilitating streamlined processes. This oversight ensures the...
Call Centre Management Training Course - Tailored Course
Rcademy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
Customer Loyalty Programmes
Diomas Learning Solutions
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Professional Training
4.7
(3)
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From 1,250 GBP
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Multiple (10)
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Classroom
Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD...
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