Functional Skills, Professional Training

Cold calling, or telemarketing, is a tough, but rewarding role.

At SquareOne Training we take pride in designing Spreadsheets for our customers, so we were delighted to be asked to design a solution to track staff courses and KPI alerts. This spreadsheet was implemented in 2018, but completely changed the way the company worked and made the data not only accurate but trackable.

Read about SquareOne's global projects in New Hardware and Software Refresh and Microsoft Lync/Skype Rollout.

When it comes to negotiations, having the edge on the other side can make all the difference.

Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.

In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.

Verbal based communication, and cold calling in particular, remains an important part of any balanced sales strategy.

Reaching the decision maker is the first major milestone in the sales process, and it is vitally important to understand the best ways to achieve this.