Functional Skills, Professional Training in United Kingdom

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

Reaching the decision maker is the first major milestone in the sales process, and it is vitally important to understand the best ways to achieve this.

It’s an absolute minefield…what is the correct option for myself or for my managers when it comes to management and leadership development?

Cold calling, or telemarketing, is a tough, but rewarding role.

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.

Some people say that in the era of consultative-partner selling, closing is no longer necessary. This is just not the case.

Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.

Cross-cultural negotiations can falter for a whole variety of reasons.