Telesales, Professional Training in Thornton-le-Dale

When it comes to negotiations, having the edge on the other side can make all the difference.

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.

Cold calling, or telemarketing, is a tough, but rewarding role.

Cross-cultural negotiations can falter for a whole variety of reasons.

Reaching the decision maker is the first major milestone in the sales process, and it is vitally important to understand the best ways to achieve this.

What does it take to be a successful public speaker?

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.