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Dealing with Complaints and Aggression
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
How to handle and resolve Complaints How to diffuse aggressive situations To examine the Philosophy of Communication 24 months post...
Excellent Account Management
STL
|
Corporate Training for Teams
4.5
(2)
-
Nationwide
-
In Company
By the end of the course you will be able to: Identify top accounts Use a proven account planning process...
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team....
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Customer Service
M Training and Consultancy Ltd
|
Professional Training
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From 550 GBP
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Multiple (2)
-
In Company
M Training's course is tailored to help you understand the vital role of customer service and equip you to provide...
Influence and Persuasion Skills
STL
|
Corporate Training for Teams
5.0
(1)
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Nationwide
-
In Company
By the end of the course you will be able to: Understand the difference between influence, persuasion and manipulation Understand...
Customer Service Skills - In Company
Keys Training
|
Corporate Training for Teams
5.0
(5)
-
From 845 GBP
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Nationwide
-
In Company
The primary aims of this one-day instructor-led course are to refine communication skills and revitalise the attitudes necessary for excellent...
Customer Complaint Handling
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
Communication Skills for High Pressure Teams
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
This workshop combines fundamentals of emotional intelligence and behavioural styles analysis with practical communication strategies to equip teams with the...
Analysing Return on Investment - In Company
Global Business Advisors
|
Corporate Training for Teams
-
Nationwide
-
In Company
Overview To determine if capital investment is beneficial to their organisation, Return on Investment Analysis will provide you with the...
Key Account Management
The Leadership and Sales Academy Ltd
|
Corporate Training for Teams
4.8
(5)
-
Nationwide
-
In Company
In this programme, participants discover how to become a key account manager who is seen as a 'Trusted Business Partner'...
Delivering Customer Satisfaction Assertively
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring...
A Coaching Approach to Strategic Partnering
Maximum Performance
|
Professional Training
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Multiple (3)
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Classroom, Virtual Classroom, In Company
This two-day workshop will help you develop your skills as a strategic partner and equip you with the knowledge to...
Customer Focused Management
Diomas Learning Solutions
|
Professional Training
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Intermediate level
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Multiple (10)
-
Classroom
Discover and experience this fantastic fast-moving opportunity for you to experience the benefits of creating successful and long-lasting customer relationships...
Customer Care for the Receptionist
STL
|
Corporate Training for Teams
-
Nationwide
-
In Company
The role of the Receptionist To define great service with impeccable style The dynamics of personal influence Successful Principles of...
FD105: Introduction to Product and Service Management
TPT Consultancy & Training Ltd
|
Professional Training
-
From 395 GBP
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Multiple (3)
-
Classroom, Virtual Classroom, Self-Paced Online, In Company
This course will provide learners with an awareness of the fundamental tools, techniques and structured methodology for Product and Service...
Customer Service Excellence
STL
|
Corporate Training for Teams
4.8
(19)
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Nationwide
-
In Company
By the end of this course you will be able to: Appreciate your interactions at a customer and organisational level...
Excellent Customer Service for Care Homes
Oakley Services UK Limited
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Corporate Training for Teams
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From 149 GBP
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Multiple (2)
-
In Company
This Customer Care course highlights that increasingly, residents, medical professionals, family and guardians are able to choose their care homes...
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