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Call Centre - Achieving Best Practice
PTP Training & Marketing Ltd
|
Professional Training
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...
First Line Managers Training • 2 Day Course
Corporate Coach Group
|
Professional Training
5.0
(9)
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From 700 GBP
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Multiple (50)
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Multiple (12)
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Classroom, Virtual Classroom
The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure...
Enhancing the Visitors Experience
PTP Training & Marketing Ltd
|
Professional Training
4.7
(7)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Self-Paced Online
All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.&...
Complaints Management
LCT International
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Professional Training
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From 4,250 GBP
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Multiple (3)
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Classroom, Virtual Classroom
Key Account Management Profitable Customer Relationships
London Training for Excellence
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Professional Training
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From 3,951 GBP
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09/12/2024
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Multiple (2)
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Classroom
Building quality key account strategies is at the heart of successful business marketing programs. The role of the sales force...
Loyalty Program with Customer Experience Excellence
London Training for Excellence
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Professional Training
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From 3,951 GBP
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16/12/2024
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Multiple (3)
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Classroom
Building loyal customers in today's rapidly shifting marketplace is more challenging and crucial than ever. This 5-day course delves into...
Contact Center Training
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Classroom, Self-Paced Online, Virtual Classroom
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
Dealing with Incoming Calls Positively
PTP Training & Marketing Ltd
|
Professional Training
4.7
(7)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Masterclass in Handling Incoming Telephone Calls - Half Day (PM)
PTP Training & Marketing Ltd
|
Professional Training
4.7
(7)
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This course results in CPD hours
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From 190 GBP
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Multiple (8)
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Classroom, Virtual Classroom
This 1/2 day workshop gets participants to look at what they hate as customers when they make calls to their...
Advanced Telephone Sales Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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Classroom, Virtual Classroom, Blended, In Company
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and...
LinkedIn Lead Generation Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Top 10 Course
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Multiple (2)
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Classroom, In Company, Virtual Classroom, Blended
LinkedIn represents the deepest well of leads that you will ever find. With over 20m UK business people in membership,...
Dealing with Difficult People
PTP Training & Marketing Ltd
|
Professional Training
4.8
(17)
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This course results in CPD hours
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From 280 GBP
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Multiple (8)
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Classroom, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
LinkedIn Lead Generation Workshop Training Course - CPD Certified
Maguire Training
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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Classroom, In Company, Virtual Classroom, Blended
LinkedIn represents the deepest well of leads that you will ever find. With over 20m UK business people in membership,...
Mastering Best Practice in KYC
IFF - International Faculty of Finance
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Professional Training
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From 2,195 GBP
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London
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Classroom
Our market-leading course is full of recent examples of KYC/KYN/UBO issues and shows delegates the tricks played by criminal networks...
Professional Customer Service
Best Foot Forward Training
|
Professional Training
5.0
(6)
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From 595 GBP
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Multiple (2)
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Classroom, Self-Paced Online
This training course helps you deal with internal and external customers more effectively, improve the perceived quality of the service...
Customer Service Specialist Apprenticeship
Kingston College
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Professional Training
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From 0 GBP
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Kingston upon Thames
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Classroom
Customer Service Specialist Apprenticeship : A customer service specialist demonstrates professionalism towards customers and supports the organisation. They have a...
Customer Service Practitioner (Level 2)
The Education and Skills Partnership Ltd
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Professional Training
5.0
(1)
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Nationwide
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Classroom
Providing good customer service is integral to all job roles across many industries such as retail, call centres, financial services,...
Customer support and the Consumer Duty (Public Course)
Corporate Training Partnerships
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Professional Training
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From 545 GBP
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London
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Classroom
The biggest innovation of the FCA’s Consumer Duty will be its Customer Support outcome. Up until now, the regulator has...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course)
Corporate Training Partnerships
|
Professional Training
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From 475 GBP
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Multiple (2)
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Classroom, Virtual Classroom
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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