Training courses in Leadership & Management in Thomas Close

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.

What does it take to be a successful public speaker?

Samantha Webley, a Personal Loans Team Leader at Cardiff based MotoNovo Finance, upon completing the LEAD Management Programme she decided for her ‘Making a Difference’ project to focus on developing a fully motivated Outbound Sales Team achieving an average of 125 personal loan sales per month.

Samantha has been with MotoNovo for over 15 years and has worked her way up the MotoNovo career path ladder which has include her roles as an Input and Payout Administrator, Key Account Manager and a Campaign Account Manager.

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To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.

Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...

Some people say that in the era of consultative-partner selling, closing is no longer necessary. This is just not the case.

Cheryl Ellis is currently the Head of Department for Humanities at Cardiff Metropolitan University. With a core staff of 31 plus 16 additional associate tutors to manage and over 800 students on 23 different combinations of undergraduate and postgraduate programmes.

Cheryl commenced our ilm Endorsed IDEAL Leadership Skills Programme, prior to commencing the programme Cheryl invited her manager and two colleagues to complete a 360-competency based assessment. From this assessment it was identified Cheryl lacked a real confidence in her own ability to lead the Directorate and especially a difficult group of staff within one area. She recognised she needed to take a step back and micro manage less, getting Section Heads and individuals to take responsibility, being proactive and meeting deadlines, without being constantly chased or being disruptive.

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