Training courses in Leadership & Management in Rainbow Hill

Master these four principles of consultative partnering and you will transform your approach to important sales opportunities.

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

One of the most effective tactics available to buyers is the price challenge. It is very simple to use, and can be very effective.

Cheryl Ellis is currently the Head of Department for Humanities at Cardiff Metropolitan University. With a core staff of 31 plus 16 additional associate tutors to manage and over 800 students on 23 different combinations of undergraduate and postgraduate programmes.

Cheryl commenced our ilm Endorsed IDEAL Leadership Skills Programme, prior to commencing the programme Cheryl invited her manager and two colleagues to complete a 360-competency based assessment. From this assessment it was identified Cheryl lacked a real confidence in her own ability to lead the Directorate and especially a difficult group of staff within one area. She recognised she needed to take a step back and micro manage less, getting Section Heads and individuals to take responsibility, being proactive and meeting deadlines, without being constantly chased or being disruptive.

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Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

Samantha Webley, a Personal Loans Team Leader at Cardiff based MotoNovo Finance, upon completing the LEAD Management Programme she decided for her ‘Making a Difference’ project to focus on developing a fully motivated Outbound Sales Team achieving an average of 125 personal loan sales per month.

Samantha has been with MotoNovo for over 15 years and has worked her way up the MotoNovo career path ladder which has include her roles as an Input and Payout Administrator, Key Account Manager and a Campaign Account Manager.

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The LEAD management programme provides an intensive introduction to the world of people management, focusing on achieving results with and through people. The programme is highly practical and the return on investment starts the minute the delegate re-enters their working environment.

Attending the LEAD programme equipped Ellen Carter with the right tools and techniques along with the confidence and competence to implement her Making A Difference project ahead of schedule during these very challenging times.

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What does it take to be a successful public speaker?

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.