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Courses (386)

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Advanced Customer Service Skills

Cosensa Learning and Development | Professional Training
  • Multiple (2)
  • Virtual Classroom, Classroom

Reception Training - Customer Service Course | In House

Live and Learn Consultancy | Corporate Training for Teams
5.0 (8)
  • Multiple (2)
  • In Company
1 Day Course - 10am to 4pm Delivered in-person or virtually Includes certificate When greeting customers either face to face...

Customer Service Skills

Cosensa Learning and Development | Professional Training
  • From 295 GBP
  • 19/12/2024
  • Multiple (16)
  • Virtual Classroom, Classroom

Customer Service Course - One Day

Impact Factory | Professional Training
5.0 (3)
  • From 550 GBP
  • Multiple (2)
  • Multiple (2)
  • Classroom, Blended, Virtual Classroom
THIS COURSE IS ONLY AVAILABLE AS ONE-TO-ONE SKILLS TRAINING. Build your confidence and create positive customer experiences, manage customer expectations, handle...

Excellence in Customer Care

Oakley Services UK Limited | Corporate Training for Teams
  • From 299 GBP
  • Multiple (2)
  • In Company
This excellence in customer care course shows that increasingly, customers are able to choose their suppliers not just for the...

Customer Excellence for Finance Staff (In-House)

PTP Training & Marketing Ltd | Corporate Training for Teams
  • This course results in CPD hours
  • Multiple (2)
  • In Company, Virtual Classroom
This course will enable participants to understand who their customers are and what they require us to do in order...

Know Your Customer

PTP Training & Marketing Ltd | Professional Training
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Virtual Classroom
The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and...

Writing for Customers and External Stakeholders

Dods Training | Professional Training
5.0 (1)
  • From 495 GBP
  • Online
  • Self-Paced Online
Through this highly interactive and engaging one-day course from Dods Training, participants will greatly improve their written communications to the...

CMI Level 5 Diploma in Customer Service Management (Online Course)

ITonlinelearning | Professional Training
  • Online
  • Self-Paced Online
The CMI Level 5 Diploma in Management and Leadership: Customer Service Management is ideal for Operational, Divisional, Departmental, and Specialist...

Customer Complaint Handling

STL | Corporate Training for Teams
  • Nationwide
  • In Company
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...

Call Centre Excellence: Comprehensive Sales and Customer Service Training for Call Centre Agents

Churchill Square Training & Development | Corporate Training for Teams
  • Multiple (4)
  • In Company
In today's business landscape, call centres play a crucial role in customer interaction and service delivery. This comprehensive course is...

Delivering Customer Satisfaction Assertively

STL | Professional Training
  • From 495 GBP
  • Multiple (26)
  • Multiple (22)
  • Classroom, Virtual Classroom
This course will equip you with the skills to handle customer objections effectively, negotiate successfully, and close deals while ensuring...

Customer Service Skills for Government and Public Sector Employees Training Course

Rcademy | Professional Training
  • From 1,725 GBP
  • Multiple (2)
  • Multiple (4)
  • Virtual Classroom, Classroom
The ability to provide good customer service is not only limited to the private sector. It can also be found...

Excellent Customer Care - Incoming Calls (In-House)

PTP Training & Marketing Ltd | Corporate Training for Teams
  • This course results in CPD hours
  • Multiple (2)
  • In Company, Virtual Classroom
This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone...

Customer Care - Incoming and Outgoing Calls

PTP Training & Marketing Ltd | Professional Training
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Virtual Classroom
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls...

Customer Excellence for Finance Staff

PTP Training & Marketing Ltd | Professional Training
5.0 (4)
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Self-Paced Online
This course will enable participants to understand who their customers are and what they require us to do in order...

Customer Care Skills Training Course

Rcademy | Professional Training
  • From 1,725 GBP
  • Multiple (2)
  • Multiple (3)
  • Virtual Classroom, Classroom
Customers are the soul of a business; most organizations are built with a customer-centric model. They are regarded as an...

Through the Customers' Eyes

PTP Training & Marketing Ltd | Professional Training
  • This course results in CPD hours
  • From 280 GBP
  • Multiple (8)
  • Classroom, Self-Paced Online
Only when we really understand our customers' experiences of our business can we make real improvements to our business practice....

Customer Care

STL | Professional Training
  • From 760 GBP
  • Multiple (28)
  • Multiple (22)
  • Classroom, Virtual Classroom
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...

Optimizing Customer Communication

Chart Learning Solutions | Professional Training
  • Online
  • Self-Paced Online
Optimizing customer communication is vital for effective customer service, yet businesses often face challenges like unclear messaging, slow response times,...
Displaying 81-100 of 386 results
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Customer Service Articles
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2024 Top 10 Customer Service Courses

Browse these top 10 customer service courses and learn to address your customers needs and complaints more effectively.

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Case studies within Customer Service

Tools for Excellent Customer Ser...
Tools for Excellent Customer Service
13 Oct 2023
Impact Factory
Change and Innovation
Change and Innovation
16 Oct 2023
Impact Factory
Long-Term Behaviour Change
Long-Term Behaviour Change
16 Oct 2023
Impact Factory
The Principles of Data Storytelling
The Principles of Data Storytelling

Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
18 Aug 2023
STL
STL
18 Aug 2023
STL
ITonlinelearning
8 Mar 2024
ITonlinelearning
Impact Factory
12 Jul 2023
Impact Factory
Churchill Square Training & Development
29 Feb 2024
Churchill Square Training & Development
Impact Factory
12 Jul 2023
Impact Factory