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Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
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How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
Masterclass in Handling Incoming Telephone Calls (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how...
Know Your Customer (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Dealing with Incoming Calls Positively (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from...
Dealing with challenging customers (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
Call Centre Communication Skills
DKB Training Associates Ltd
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Professional Training
5.0
(1)
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Nationwide
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In Company
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
Maximising Incoming Business Skills Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
Complaints Management
LCT International
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Professional Training
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From 4,250 GBP
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Multiple (3)
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Virtual Classroom, Classroom
Sales Training Course
M Training and Consultancy Ltd
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Professional Training
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From 550 GBP
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Multiple (2)
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In Company
Executive Sales Training Program M Training's intensive 1-day Sales Training course is designed to elevate your team’s sales performance, focusing...
Telephone sales – inbound (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Contact Center Training
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
How to Answer the Telephone Professionally
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
Call Centre Management Training Course - Tailored Course
Rcademy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
Telephone Sales – outbound (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to...
Professional Receptionist Training Course
STL
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Corporate Training for Teams
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Nationwide
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In Company
Enhanced Communication Skills: Master persuasive and influential communication techniques, ensuring you create positive interactions with visitors, colleagues, and callers. Confidence...
Leisure Team Member Apprenticeship
Learning Curve Group
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Apprenticeship training for companies
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From 5,000 GBP
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Nationwide
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Classroom
Tailored for professionals in the sports and fitness sector, this training programme focuses on individuals responsible for supporting, enhancing, and...
Effective Hotel Management - In Company
Global Business Advisors
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Corporate Training for Teams
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Nationwide
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In Company
This course will go through all the areas required for Hospitality management....
Price increases (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
It’s a fact of life that costs generally increase and as a result prices must go up too. Implementing an...
Advanced Telephone Sales Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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Virtual Classroom, Blended, In Company, Classroom
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and...
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