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Managing Customer Care
STL
|
Corporate Training for Teams
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Nationwide
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In Company
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
Consultative Selling
The Leadership and Sales Academy Ltd
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Corporate Training for Teams
5.0
(3)
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Top 10 Course
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Nationwide
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In Company
TLSA's consultative selling is designed for account managers, sales people and new business developers who manage high value sales opportunities...
Excellent Account Management
STL
|
Corporate Training for Teams
4.5
(2)
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Nationwide
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In Company
By the end of the course you will be able to: Identify top accounts Use a proven account planning process...
Understanding the 6 Principles of Influence
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Whether you’re trying to sell a product or, harder still, an idea , the ability to influence those you’re communicating...
Prospecting and Lead Generation
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls...
Customer Complaint Handling
STL
|
Corporate Training for Teams
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Nationwide
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In Company
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
Customer Service Excellence
STL
|
Corporate Training for Teams
4.8
(19)
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Nationwide
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In Company
By the end of this course you will be able to: Appreciate your interactions at a customer and organisational level...
Negotiating Winning Solutions
The Leadership and Sales Academy Ltd
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Corporate Training for Teams
5.0
(1)
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Nationwide
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In Company
This TLSA programme is designed for sales professionals who are responsible for negotiating terms and conditions for high value sales....
Coaching Salespeople
Lion Heart Consulting
|
Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction....
How to Answer the Telephone Professionally
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
Telephone Etiquette
Lion Heart Consulting
|
Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain...
Effective Hotel Management - In Company
Global Business Advisors
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Corporate Training for Teams
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Nationwide
-
In Company
This course will go through all the areas required for Hospitality management....
Customer Service
Lion Heart Consulting
|
Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a...
Customer Support
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how...
Evidencing The Fair Treatment of Vulnerable Customers | In Company
ZISHI
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, Blended, In Company
In 2015, the FCA published a report on consumer vulnerability. It was the first of its kind, and criticised a...
Shareholder Value Creation | In Company
ZISHI
|
Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, Blended, In Company
This course is designed to provide Senior Executives with knowledge and skills to evaluate and influence the Critical Success Factors...
Customer Service Skills - In Company
Keys Training
|
Corporate Training for Teams
5.0
(5)
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From 845 GBP
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Nationwide
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In Company
The primary aims of this one-day instructor-led course are to refine communication skills and revitalise the attitudes necessary for excellent...
Analysing Return on Investment - In Company
Global Business Advisors
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Corporate Training for Teams
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Nationwide
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In Company
Overview To determine if capital investment is beneficial to their organisation, Return on Investment Analysis will provide you with the...
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