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Mastering Customer Interactions: Excellence in Email and Telephone Communication
STL
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Corporate Training for Teams
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Nationwide
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In Company
Attending this course will equip participants with the skills to handle customer interactions confidently and professionally. You will learn to...
Customer Care (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Contact Center Training
Lion Heart Consulting
|
Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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Self-Paced Online, Classroom, Virtual Classroom
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
Managing Customer Care
STL
|
Corporate Training for Teams
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Nationwide
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In Company
Understand the importance of every single interaction with a customer Deal with customers confidently, professionally and with warmth Understand the...
Excellence in Customer Care
Oakley Services UK Limited
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Corporate Training for Teams
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From 299 GBP
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Multiple (2)
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In Company
This excellence in customer care course shows that increasingly, customers are able to choose their suppliers not just for the...
Know Your Customer (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Customer Support
Lion Heart Consulting
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Corporate Training for Teams
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From 175 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how...
Dealing with challenging customers (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
Professional Receptionist Training Course
STL
|
Corporate Training for Teams
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Nationwide
-
In Company
Enhanced Communication Skills: Master persuasive and influential communication techniques, ensuring you create positive interactions with visitors, colleagues, and callers. Confidence...
Maximising Incoming Business Skills Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
Participants will learn how to make the most of every incoming business opportunity. If your job is to deal professionally...
How to Solve Customer Complaints - 2 Hours | In House
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
Handling a Difficult Customer
Lion Heart Consulting
|
Corporate Training for Teams
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From 175 GBP
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Multiple (2)
-
In Company, Self-Paced Online, Virtual Classroom
Through our workshop, participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing...
Call Centre Management Training Course - Tailored Course
Rcademy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
Call centres are traditionally busy environments that require sound knowledge and leadership skills to navigate successfully. Call centre management deals...
Telephone sales – inbound (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When...
How to Answer the Telephone Professionally - 2 Hours | In House
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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In Company, Virtual Classroom
By the end of the session, learners will be able to: Use communication basics to positively influence your call. Apply...
Evidencing The Fair Treatment of Vulnerable Customers | In Company
ZISHI
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company, Blended
In 2015, the FCA published a report on consumer vulnerability. It was the first of its kind, and criticised a...
Telephone Sales – outbound (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to...
Dealing with Difficult and Distressed Customers Professional Course
Reed Learning Limited
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Corporate Training for Teams
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Nationwide
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In Company
The "Dealing with Difficult and Distressed Customers" course is designed to equip participants with the skills and strategies necessary to...
LinkedIn Lead Generation Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Top 10 Course
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Multiple (2)
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In Company, Classroom, Virtual Classroom, Blended
LinkedIn represents the deepest well of leads that you will ever find. With over 20m UK business people in membership,...
Advanced Telephone Sales Training Course - CPD Certified
Maguire Training
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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Virtual Classroom, Blended, In Company, Classroom
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and...
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