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Handling Difficult People and Situations - In-house Course
Benchmark Training
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Corporate Training for Teams
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Multiple (3)
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Self-Paced Online, In Company
This course equips students with the skills to understand why some people and situations seem – to them to be...
Grievance, Discipline, and Dismissal
Chartered Institute of Personnel Development
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Professional Training
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From 990 GBP
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Multiple (2)
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Multiple (2)
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Virtual Classroom, In Company
Grievances, disciplinaries and dismissals are challenging whatever your role. Get the knowledge and skills you need to handle these situations...
Managing Conflict
Infero Training Ltd
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Corporate Training for Teams
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From 150 GBP
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Nationwide
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In Company
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
How to say No effectively: Mastering Boundaries for High Performance Teams
Crossroads Global Private Limited
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Professional Training
4.8
(6)
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From 45 GBP
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Multiple (2)
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In Company, Self-Paced Online, Virtual Classroom
'No,' it's only two letters. It's only a single word. But why is it so difficult to use? Saying 'no'...
Preventing Violence in the Workplace Level 2 Award
Shipley College
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Vocational & College Courses
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From 75 GBP
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Shipley
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Classroom
Preventing Violence in the Workplace Level 2 Award : This qualification is suitable if you work with customers and service...
Difficult Conversations
St Andrews Management Centre Ltd
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Difficult conversations are an integral part of effective management and can be critical to managing performance, promoting attendance, and improving...
Managing Difficult Conversations
BiteSize Learning
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Corporate Training for Teams
5.0
(6)
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From 1,200 GBP
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Multiple (2)
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In Company
Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations...
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
Complaints and the Consumer Duty (Public Course)
Corporate Training Partnerships
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Professional Training
5.0
(3)
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
Calming Upset Customers
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
Dealing with Difficult People: In-house Training
Best Foot Forward Training
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Corporate Training for Teams
5.0
(3)
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From 975 GBP
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Multiple (2)
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Self-Paced Online, In Company
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered...
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