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Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
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Violence and aggression at work (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour....
Dealing with challenging customers (In-House)
The In-House Training Company
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Wouldn’t sales be a ‘walk in the park’ without challenging customers? Why is it that some customers are so difficult...
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
Objection Handling Skills (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come...
Feedback & Difficult Conversations
Oakley Services UK Limited
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Corporate Training for Teams
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From 199 GBP
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Multiple (2)
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In Company
Giving and receiving feedback is a fundamental part of everyday work and this one day Feedback & Difficult Conversations course...
Grievance, Discipline, and Dismissal
Chartered Institute of Personnel Development
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Professional Training
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From 990 GBP
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Multiple (2)
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Multiple (2)
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Virtual Classroom, In Company
Grievances, disciplinaries and dismissals are challenging whatever your role. Get the knowledge and skills you need to handle these situations...
Handling Difficult People and Situations - In-house Course
Benchmark Training
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Corporate Training for Teams
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Multiple (3)
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Self-Paced Online, In Company
This course equips students with the skills to understand why some people and situations seem – to them to be...
Managing Conflict
Infero Training Ltd
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Corporate Training for Teams
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From 150 GBP
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Nationwide
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In Company
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
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Corporate Training for Teams
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This course results in CPD hours
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Multiple (2)
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In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
Negotiating when the Stakes are High
BiteSize Learning
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Corporate Training for Teams
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From 1,200 GBP
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Multiple (2)
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In Company
Most of us negotiate on a daily basis. Sometimes the outcome is trivial, with little real consequence but, on occasion,...
Difficult Conversations
St Andrews Management Centre Ltd
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Difficult conversations are an integral part of effective management and can be critical to managing performance, promoting attendance, and improving...
Managing Difficult Conversations
BiteSize Learning
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Corporate Training for Teams
5.0
(6)
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From 1,200 GBP
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Multiple (2)
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In Company
Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations...
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
Calming Upset Customers
Infero Training Ltd
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Corporate Training for Teams
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From 228 GBP
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Nationwide
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In Company
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
Complaints and the Consumer Duty (Public Course)
Corporate Training Partnerships
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Professional Training
5.0
(3)
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
Dealing with Difficult People: In-house Training
Best Foot Forward Training
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Corporate Training for Teams
5.0
(3)
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From 975 GBP
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Multiple (2)
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Self-Paced Online, In Company
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered...
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