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Conflict Management
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Complaints and the Consumer Duty (Public Course) - In House Training

Corporate Training Partnerships | Corporate Training for Teams
  • Multiple (2)
  • Virtual Classroom, In Company
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...

Essential Guide to the SMCR Conduct Rules for Employees at FCA-authorised Firms

BPP Professional Education | Professional Training
  • From 325 GBP
  • Online
  • Virtual Classroom
The new FCA Conduct Rules set basic standards of good personal behaviour for all staff at FCA authorised firms. They...

Leadership in the Family Business

edX | Professional Training
  • Intermediate level
  • Online
  • Self-Paced Online
To ensure that the family business transcends and the company is sustained over time, in this course of entrepreneurship and...

Complaints and Customer Vulnerability - Best Practice Approaches (Public Course)

Corporate Training Partnerships | Professional Training
  • From 475 GBP
  • Multiple (2)
  • Classroom, Virtual Classroom
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...

Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training

Corporate Training Partnerships | Corporate Training for Teams
  • Multiple (2)
  • Virtual Classroom, In Company
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...

Avoiding and Dealing with Sex Discrimination

LearningPlus | Professional Training
  • Beginner level
  • From 15 GBP
  • Online
  • Self-Paced Online
This course is a great introduction to the subject of sex discrimination. This course looks at the Equality Act 2010...

CPD Discipline in the Workplace (CPD Certified)

Need 2 Succeed | Professional Training
  • From 20 GBP
  • Online
  • Self-Paced Online
Are you interested in studying one of our online leadership courses? This course aims to give you the knowledge needed...

NCFE Level 2 Diploma in Customer Service

City and Islington College | Vocational & College Courses
  • London
  • Classroom
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...

NCFE Level 2 Diploma in Customer Service

City of Westminster College | Vocational & College Courses
  • London
  • Classroom
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...

NCFE Level 3 Diploma in Customer Service

City and Islington College | Vocational & College Courses
  • London
  • Classroom
This qualification is suitable for learners aged 16 and above.This qualification gives learners the opportunity to develop the skills and...

NCFE Level 3 Diploma in Customer Service

City of Westminster College | Vocational & College Courses
  • London
  • Classroom
This qualification is suitable for learners aged 16 and above.This qualification gives learners the opportunity to develop the skills and...

NCFE Level 3 Diploma in Skills for Business: Customer Service

City and Islington College | Vocational & College Courses
  • London
  • Classroom
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...

NCFE Level 3 Diploma in Skills for Business: Customer Service

Westminster Kingsway College | Vocational & College Courses
  • London
  • Classroom
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...

Practical Facilitation Skills

Roffey Park Institute | Executive Education
5.0 (2)
  • Beginner level
  • From 1,409 GBP
  • Online
  • Virtual Classroom
Our Practical Facilitation Skills programme is a comprehensive and real-world programme aimed at enabling participants to understand the skills required...

Handling Violence and Aggression at Work

LearningPlus | Professional Training
  • From 18 GBP
  • Online
  • Self-Paced Online
Teachers, doctors, nurses, carers, social workers, public transport workers, shop workers, DHSS staff, and many others, are all at risk...

Dealing with Difficult People

Best Foot Forward Training | Professional Training
5.0 (2)
  • From 595 GBP
  • Multiple (2)
  • Classroom, Self-Paced Online
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered...

Dealing with Difficult People: In-house Training

Best Foot Forward Training | Corporate Training for Teams
5.0 (3)
  • From 975 GBP
  • Multiple (2)
  • Self-Paced Online, In Company
This one-day Dealing with Difficult People course helps employees in your organisation identify some of the behaviours and situations encountered...

Negotiating a Changing World: 1920-1950

edX | Professional Training
  • Intermediate level
  • Online
  • Self-Paced Online
As we see American women coming into positions of economic and political influence, we start to wonder: why now? The...

Negotiating when the Stakes are High

BiteSize Learning | Corporate Training for Teams
  • From 1,200 GBP
  • Multiple (2)
  • In Company
Most of us negotiate on a daily basis. Sometimes the outcome is trivial, with little real consequence but, on occasion,...

Inclusion and Challenging Behaviour

University of Worcester | Postgraduate Education
  • From 580 GBP
  • Worcester
  • Classroom
The admission of pupils with behavioural difficulties is often seen as the greatest challenge of the inclusion framework. The module...
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More topics within Conflict Management
Management Development Management Development
Change Management Change Management
Risk Management Risk Management
Strategic Management Strategic Management
Operations Management Operations Management
Product Management Product Management
Crisis Management Crisis Management

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Case studies within Conflict Management

BFFT Bespoke Training
BFFT Bespoke Training

Best Foot Forward provides bespoke learning solutions to suit your staff and realise your objectives.
21 Sep 2017
Best Foot Forward Training
Best Foot Forward Training: Comm...
Best Foot Forward Training: Committed to Results

Best Foot Forward Training guarantees that you get a threefold return on investment. How? Top end performers in your team will continue to be committed, staff stay motivated and productive, increasing your bottom line.
17 Mar 2017
Best Foot Forward Training
Practical Facilitation Skills
25 Mar 2019
Roffey Park Institute
Managing Difficult Conversations
4 May 2021
BiteSize Learning
Effective Hybrid Working
12 Oct 2021
BiteSize Learning
BPP Professional Education
14 Apr 2020
BPP Professional Education