Course description
It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don’t understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation.
Upcoming start dates
Choose between 2 start dates
Suitability - Who should attend?
Outcome / Qualification etc.
- Understand the relevant laws
- Know how and when to invoke legal processes
- Avoid legal pitfalls in debt collection negotiations
Specific, practical learning points include:
- Definition of ‘harassment’
- How to set up an in-house collection identity
- Whether cheques in ‘full and final settlement’ are binding
- The best steps to trace a ‘gone away’... and many, many more.
Training Course Content
1 Data protection and debt recovery
There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately.2 County Court suing
The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around!3 Enforcement of judgments
There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include:- Warrant of Execution
- Using the sheriff (now known as High Court Enforcement Officers)
- Attachment of earnings
- Third Party Debt Orders
- Charging Orders (over property and goods)
- Winding-up companies and making individuals bankrupt
4 Office of Fair Trading rules on debt recovery
Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don’t apply to them – but they do. Make sure you know what you need to!5 New methods to trace elusive, absentee and ‘gone away’ debtors
Why write the money off when you can trace the debtor and collect the money you are owed?6 Credit checking of new and existing customers
It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form.
7 Late Payment of Commercial Debts Regulations
Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how.8 The Enterprise Act
The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?Course delivery details
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The In-House Training Company
22 South Burgundy House, The Foresters, High Street
AL5 2FB Harpenden
The In-House Training Company
We offer top-quality in-house training, in a wide range of subjects, at sensible prices. All of our programmes are delivered by independent subject specialists who also have outstanding training skills. We have rigorous standards and only work with the very...
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