Unlocking Business Potential with Customer Profiling
- Attending this course will provide participants with actionable insights and practical skills to better understand and engage with their customers, leading to improved customer satisfaction and loyalty.
By learning to effectively segment and profile customers, attendees can tailor their marketing and sales strategies to meet specific customer needs, ultimately maximising business opportunities and driving growth.
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- Face-to-Face and Online Instructor led .
- And more... .
Upcoming start dates
Choose between 51 start dates
Upcoming start dates
Suitability - Who should attend?
This one-day course is designed for business professionals, including sales and marketing managers, customer service leaders, and business development executives, who are eager to deepen their understanding of customer behaviour and leverage this knowledge to drive business growth.
It is also suitable for entrepreneurs and small business owners looking to build stronger relationships with their customers and enhance their market strategies.
Training Course Content
Understanding Customer Behaviour
Real-time customer behaviour trackingAnalysing customer interactions across various touchpoints
Predicting customer needs based on behavioural patterns
Case studies on effective customer interaction analysis
Customer Segmentation and Profiling
Identifying different customer categoriesSegmentation based on purchase behaviour, geography, and demographics
Developing detailed customer profiles
Scenarios to create customer profiles
Leveraging Social Media for Customer Engagement
Importance of social media in customer interactionsStrategies for effective social media engagement
Aggregating user data across social media platforms
Enhancing Customer Service Interactions
Using customer service interactions to gather insightsTechniques for effective communication with customers
Building a customer-focused service strategy
Developing a questionnaire for customer feedback
Implementing Customer Data for Business Growth
Using customer data to drive marketing and sales strategiesPersonalising customer experiences based on data insights
Measuring the effectiveness of customer-centric strategies
Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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