Course description
Assertiveness | In-House
Learn how to communicate your thoughts, feelings, and needs confidently and effectively with SquareOne Training's Assertiveness training course. On this course participants will engage in interactive exercises that promote self-awareness, role-playing scenarios, and constructive feedback, all aimed at building assertiveness skills.
You will learn to set boundaries, express your opinions respectfully, and handle conflict with confidence. Whether you’re looking to enhance your leadership abilities, improve workplace relationships, or simply feel more empowered in your daily interactions, this course will provide you with the tools and support you need to speak up and be heard.
Upcoming start dates
Suitability - Who should attend?
This course is suitable for any person looking to act in a professional yet more assertive manner. It is not just about answering awkward questions and having stock answers. This course is useful for those looking to effectively deal with others who are aggressive or passive towards them, and how to understand your own behaviour.
Time will be given on this course for delegates to develop their own personal strategy and learn how to get the balance right.
During the day delegates will use a variety of interactive and thought provoking exercises.
Training Course Content
What do we understand to be the definition of assertiveness?
- Understanding the difference between assertiveness, aggressiveness and passiveness
- The Benefits of Assertiveness
- Passive Behaviour
- Aggressive Behaviour
- Passive-Aggressive Behaviour
- Assertive Behaviour
Understanding the effects and how individuals perceive this
- Recognising and dealing all types of Behaviour
Assertiveness and You
- Self reflection
- How do others see you
- Your weaknesses and strengths
- Your inner voice and getting heard
- Positive and Negative thoughts
- How changing can help you
The use of body language in communicating your message
Knowing the difference between constructive criticism versus insults
Developing a personal strategy for developing your confidence
- Thinking and Reflection
- “What If"
- "What do You Think?"
- "What Would You Do if you were me?"
- Broken Record going around in circles
- Asking for More Time
- Explaining the Consequences of what might happen
- The Power of Silence
- Self challenging
- Staying professional and calm at all times
- How to hold back and when to push forward
- How to say no
Communication tips both orally and written
Why choose SquareOne Training
25 years' experience of delivering quality IT Training Services
All trainers Certified Microsoft Office Trainer (MOS) or higher
Public and in-house training throughout the UK
Expenses
This course is delivered on an in-house basis and is tailored to meet the specific requirements, interest and needs of any organisation or audience. For a custom training quote for your company, please give us a call on 0151 650 6907.
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