Course description
Clear communications is essential in our lives and business operations!
Communication skills are essential for all major tasks in the workplace, from understanding employees’ concerns and requests to ensuring that objectives are clear.
In just 4 hours, you can have the confidence and clarity of communication that you need to connect with your staff and excel as a manager.
Upcoming start dates
Suitability - Who should attend?
Who the Course is for
With our online Effective Communication Skills for Supervisors and Managers course, you will learn how to boost your workplace communication skills.
Outcome / Qualification etc.
By taking this course, you’ll be able to:
- Identify the risks and rewards of difficult workplace conversations
- Examine the rules of communication
- Describe how you can build a rapport with colleagues to lead the conversation
- Examine how to develop and deliver effective presentations
- Discuss how to chair a meeting and write up the minutes of a meetin
Training Course Content
Verbal and Non-Verbal Skills
- Difficult conversation? Don’t Worry!
- Research – A Good Start
- State Your Position
- We are not robots!
- An Age Before Sound
- Always a Perfect Match?
- The Effect of Negative Emotion
- Hearing…Listening… What’s the difference?
- Your Actions – A Brief Conversation
- When to Mirror and When to Probe
- Reasons for rapport
- Listen and watch
- A summary of what we have learnt in the past few lessons
Successful Presentations and Meetings
- Perfect Preparation
- Empathize with Your Audience
- Research Your Content
- Ready or not
- The Butterfly Catcher
- Have you forgotten about Ben?
- Tackle Questions
- Let’s start the talk show!
- Love It or Loathe It
- Lend Me Your Ear
- Any excuse for a party
- Be Prepared
- Signed Sealed Delivered
- Look into My Eyes, WHY?
- The Best Time of the Day to Influence Others
- How Do They Do That?
- A summary of what we have learnt
Course delivery details
The average time needed to complete the course is 4hours and the minimum pass mark for the exam is 70% and is valid for 1 year.
- The course is broken down to micro lessons, designed to enhance your information retention, whilst reducing information overload and fatigue whilst studying
- Minimal disruption to the working day – the course takes only half a day
- Designed for anyone, in any sector, worldwide
- Provides the knowledge and tools required to identify the requirement for clear communications and how to deliver this.
- High-impact programme
- Efficient and effective learning – Verbal and non-verbal skills and successful presentations and meetings communication skills are covered in a single, self-contained session
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Safetyman Academy
Our talented and experienced team are dedicated to ensuring we provide an amazing and rewarding experience for our students, providing you with one of the world’s best learning platforms for education and skills training. We are a driven enterprise dedicated...